InsideSalesRep at KROHNE

SUMMARY:

The primary function of the Inside Sales Engineer is to provide excellent customer service to our Regional Sales Managers, affiliated representative companies, and end customers. In support of this goal the Inside Sales Engineer will provide technical review of applications, commercial review of terms and conditions, and make the best possible recommendations in order to satisfy the needs of our customers. The Inside Sales Engineer will need to provide technical recommendations, supply quotations based on those recommendations, and provide insight into competing technologies. The Inside Sales Engineer will support specific geographical regions and key customers in order to develop a positive working relationship with those customers and ultimately meet sales goals set by the management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES* include the following. Other duties may be assigned.

1. Support Regional Sales Managers, affiliated representative companies, and end customers through technical application assessment, product presentations and recommendations, quotation generation and periodic contact.
2. Communicate efficiently with contacts both internal and external to KROHNE maintaining information to be shared with local DSMs and sales managers.
3. Assist affiliated representative companies with product selection and pricing.
4. Coordinate customer development efforts closely with outside sales representatives and Regional Sales Managers.
5. Prepare quotations and offers as well as assist in order entry as needed.
6. Follow up on quotations and commitments.
7. Work with resources within KROHNE to develop and coordinate technical and commercial responses to Requests for Quotation (RFQ) and sales leads.
8. Work with resources within KROHNE to develop and coordinate technical and commercial responses based on Purchase Orders issued by customers.
9. Obtain delivery commitments from production teams prior to finalizing quotations.
10. Prepare or coordinate development of project documentation and submittals.
11. Provide technical assistance to KROHNE sales channels and customers on the use of online sales tools.

KEY PERFORMANCE INDICATORS

1. Provide responses to inquiries in a timely fashion.
2. Generate and provide quotations within a 24-hour window. When this is not possible, continue a dialogue to ensure effective and open communication.
3. Meet quotation and sales goals as established by the management team.

EDUCATION and/or EXPERIENCE

Bachelor's degree in a math or science related field is preferred but not required. Mechanical, Chemical, Electronics Engineering background is preferred. Customer service experience is a plus but not essential. Work experience may be substituted for a Bachelor’s degree.

REQUIRED SKILLS AND QUALITIES

Ability to communicate effectively with both written and verbal communication.

Business writing skills

Technical presentation skills via PowerPoint or other media.

Basic computer skills and literacy.

Understanding of basic commercial terms and conditions.

Ability to work individually and as part of a team.

Project a positive attitude when working with people both within and without KROHNE.

Willingness to “go the extra mile” to ensure customer satisfaction.

Willingness to undertake additional tasks and responsibilities without direct managerial oversight.

OTHER SKILLS AND ABILITIES

Communication Skills:

Strong communication skills and teamwork are required for this position since this individual will interact directly with departments inside and outside the organization and with numerous levels of management. This individual will also be responsible to read and interpret documents such as safety rules, operating instructions, and procedural manuals. Individual may be required to write routine reports.

All correspondence, communication, work instructions (both verbal and written) will be in English. The successful person must be capable of clearly understanding and interpreting into action these directions.

Mathematical Skills:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations is required.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, or oral form is required.

Computer Skills: Experience and familiarity with MS Office, especially MS Excel is required. Ability to learn and utilize ERP and CRM systems is necessary for success.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk; sit, use hands, reach with hands and arms, climb or balance; talk and hear.

Attention to detail: patience to do repetitive tasks is frequently required.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, color perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative for those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Travel: Domestic and international travel may be required for this role. The person must remain eligible for a Passport at all times.

Other Skills:

Must be able to work autonomously and be a motivated self-starter. The employee must possess excellent social interaction skills, as well as excellent communication, organizational and technical skills. PC literacy is required. Previous ERP experience preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The above is not intended is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who became disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with assistance of a reasonable accommodation to be determined by management on a case by case basis.