Installation Coordinator - Horsetooth Heating and Air

Why Work With Us

At Horsetooth Heating & Air, we are more than just an HVAC company; we're a family that truly cares about the well-being of our employees. We believe a supportive, positive work environment leads to happier team members and better service for our customers. Here's why you should consider joining us as an Installation Coordinator:

• Caring Company Culture: We prioritize creating a workplace where every employee feels valued and appreciated. Our culture is built on care and empathy, making it a supportive place to grow and thrive.
• Involved Ownership: Our leadership is hands-on and understands the day-to-day challenges. We are here to listen, provide guidance, and ensure you have the tools you need to succeed.
• Trusting Environment: We trust our employees to manage their responsibilities with minimal oversight. You'll have the freedom to take charge of your work and make impactful decisions.
• Quarterly Giveaways: We love to show appreciation to our team through quarterly giveaways that recognize your hard work and dedication.
• Financial Coaching: Achieving financial stability is important to us. We offer financial coaching to help you build strong financial habits, improve your credit, and even assist in qualifying for home loans.
• Dealer Training: Your professional growth is key. Through our dealer partnerships, we provide regular training to keep you up-to-date with the latest HVAC trends and best practices.

To learn more about us, visit our website at: Horsetooth Heating & Air.

Benefits We Offer:

• Medical (over 50% of employee premiums paid by the company)
• 401K with company match
• $100k Life Insurance
• Company-paid Short Term Disability
• 1 week of vacation, with additional vacation after 1 year
• 48 hours of sick time
• Employer-paid Nice Healthcare (includes physical exams, rapid tests, blood draws, labs, imaging, and access to 550+ free prescriptions)
• Paid holidays
• Paid training

Pay Rate: $20.50/hr to $25.50/hr depending on experience

Position Summary: As an Installation Coordinator, you'll manage and oversee the scheduling, coordination, and execution of HVAC installations. You will work closely with customers, technicians, and project managers to ensure installations are completed on time, within budget, and meet our high standards. Your role will be critical in ensuring smooth operations, clear communication, and exceptional customer service.

Work Hours: 8:00 am - 5:00 pm Monday to Friday

Required Qualifications:

• 2+ years of experience with scheduling
• Excellent communication and organizational skills
• Ability to manage multiple projects simultaneously
• Proficiency with scheduling software, CRMs, and Microsoft Office is essential. You should also have the ability to quickly learn and adapt to new software systems. Problem-solving through unfamiliar systems and leveraging technology to improve efficiency will be key to your success in this role.
• HVAC technical knowledge preferred but not required
• Willingness to invest in learning the HVAC industry
• Experience in coordinating or managing HVAC installations preferred

Responsibilities:

• Sales Coordination: Collaborate with the sales team to process orders, handle customer inquiries, and ensure all necessary documentation is completed for each installation project.
• Scheduling Installations: Coordinate the daily, weekly, and monthly schedules for HVAC installation jobs, ensuring all projects are assigned to the appropriate technicians and crews.
• Customer Communication: Serve as the primary point of contact for customers during the installation process. Keep them updated on timelines, answer questions, and ensure their satisfaction from start to finish.
• Permit Pulling: Handle the process of pulling necessary permits for HVAC installations, ensuring compliance with local regulations and making sure all paperwork is in order before the installation begins.
• Project Coordination: Work closely with installation teams, suppliers, and project managers to ensure materials are ordered and delivered on time. Address any logistical challenges that arise during installations.
• Monitor Progress: Track each installation job's progress, ensuring timelines are met, and troubleshooting any issues that could delay completion.
• Quality Control: Ensure all installations are completed to company standards. Follow up on customer feedback and inspect work when necessary to guarantee quality.
• Documentation: Maintain accurate and up-to-date records for sales and installation projects, including contracts, change orders, permits, and customer communications.
• Team Collaboration: Coordinate with the service, dispatch, and sales teams to ensure smooth operations between departments, supporting any special projects or customer needs.
• Tech-Savvy Solutions: Utilize scheduling software, CRM tools, and project management software to organize your tasks, streamline communication, and track progress. You should be comfortable learning new technologies and maximizing their efficiency.

Coordinator, dispatcher, HVAC Installation coordinator, office coordinator, administrative, office assistant