Installation Coordinator - Sutton Bros., Inc.

• Work hours: 8:00 to 5:00, Monday through Friday
  
  Primary Job Function: To manage the day to day scheduling operations, ensure that jobs are ready for installation. Company purchasing duties per the company's purchasing procedures. Responsible for the creation of department electronic job files, contacting customers regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, customers, sales personnel, vendors and the office.
  
  Reports To: Installation Manager
  
  Required Qualifications:
• High school diploma or its equivalent
• Advanced customer service skills
• Ability to multitask
• Organized and Planning capabilities
• Geographical knowledge of sales area or map reading skills
• Excellent computer skills including Microsoft Office and CRM experience
• Two years related experience and or training in customer service and or project management or equivalent combination and experience
  
  Qualifications desired:
• Bilingual (Spanish)
• College Degree
• Excellent communication skills
• Well organized and ability to work independent
• Energetic Personality
• Strong interpersonal skills

Essential Functions and Responsibilities

• Update and maintain schedule board with all jobs, communicate scheduling issues with other departments including sales.
• Check paperwork and timecard from previous day's job, schedule any punch lists or uncompleted items.
• Make sure that all jobs have permits and the inspections are called in timely.
• Ensure that all equipment and material is ready and staged for the installation.
• Schedule subcontractors; a five-day lead-time should be maintained.
• Schedule and coordinate install schedule with manager/ supervisor(s).
• Keep clients up to date on job status and install progression.
• Coordinate with vendors as needed regarding returns, warranty, delivery, etc.
• Coordinate van service and repairs with the fleet supervisor.
• Facilitate all information needed for any job site deliveries.
• Know whereabouts and progress of crew daily.
• Return customer calls in a timely manner, resolving open issues in a fast/efficient manner etc.
• Additional duties as assigned.
• Complete paperwork for job costing, orders received etc. and send to Accounting.
• Schedule layouts and update layout & design schedules, coordinate with Foreman/Installation Manager.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

• Use of all senses including close vision, distance vision.
• Ability to work in a sitting position in front of a computer screen for up to 8 hours per day.
• Normal office environment, with normal temperature exposure and lighting