Installation Manager at CSC Serviceworks

We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Position Summary:
Primarily responsible for managing a team and executing operating objectives and managing daily work activities of Installers to ensure delivery and installation of company-owned, rented, and/or leased laundry and/or air equipment.

Key Job Responsibilities:
• Ensure the management of on-time deliveries through proper scheduling of residential, route and/or air equipment sales for the branch.
• Coordinate deliveries with sales, card services and venting department for venting and room renovations.
• Schedule and coordinate warehouse shipping and receiving including, parts and corporate.
• Maintain company software for receipts and transfers.
• Maintain inventory of machines and accessories for deliveries and set-up of equipment.
• Oversee maintenance of warehouse equipment including fork truck, jacks and delivery truck.
• Manage and oversee delivery personnel for proper installation procedures.
• Respond to customer complaints.
• Monitor budgets.
• Coordinate with sales to ensure efficient execution of new installation orders.
• May be required to work in the field assisting and training the install staff.
• Ensure that staff works in a safe manner per government regulation and company safety policies.
• Other duties assigned.

Key Management Responsibilities:
• Recruit, hire, and manage assigned team.
• Delegate duties and assign/schedule work to meet deadlines.
• Support employee development and provide training as needed.
• Establish team and individual employee goals.
• Manage employee performance.
• Authority to terminate or make a termination recommendation.
• Implement, communicate, and maintain Company practices, policies, and procedures with team.

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Education Reimbursement Program
• Paid employee Referral program

Required Education & Experience:
• High School Diploma or equivalent; and 7-10 years related experience and/or training; or equivalent combination of education and experience
• Associate’s Degree preferred

Required Knowledge, Skills, and Abilities:
• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports,          legal documents, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Proven ability to effectively present information to management and groups of employees.
• Ability to work with a variety of mathematical concepts.
• High-level ability to define problems, collect data, establish facts, and draw valid conclusions.
• High-level ability to interpret a variety of instructions.
• Strong Microsoft Office skills, a high ability to understand specialized technology systems.
• Strong tablet, smart phone and computer skills.

Special Requirements, Licenses, or Certificates:
• Maintain a valid driver’s license and clean driving record.
• Ability to obtain a Motor Carrier Medical Examiner’s Certificate.
• Ability to obtain a Commercial Driver’s License.
• Maintain valid forklift certification per local government regulation and company policy, may also be required to hold a forklift trainer certification.
• Efficient record keeping skills.
• Ability to read a map and follow directions.
• Ability to prioritize tasks in a busy warehouse and delivery environment.
• Experience with large power tools.
• Experience installing large appliances.
• Intermediate plumbing and/or electrical knowledge.
• Familiarity with mechanical and electrical functions.

Requirements Specific to Appliance Warehouse:
• Drive a commercial vehicle.
• Must be 21 years of age.

Physical Requirements:
• Specific physical demands may vary based on assigned geography or equipment.
• Must be able to lift up to 35-100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather              related).
• Push and pull hand carts loaded with washers and/or dryers and/or air machines.
• Ability to walk numerous levels of stairs.
• Ability to drive long distances.
• Ability to maneuver in restrictive areas; often squatting, kneeling, crawling and reaching overhead, while lifting, holding and maneuvering tools or service parts weighing from 20-50 lbs.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.