Installation And Service Technician - Intellisource
McHenry, IL 60050
About the Job
Join Our Team as an Installation and Service Technician!
If you have experience in this area, this is one of the best jobs in the market! We provide a service vehicle too! For this entry-level position, you will be responsible for broadband installation and troubleshooting activities for voice, video, and data services for our customer base.
Installation and Service Technician Compensation:
- $19.20/hour + 5% quarterly bonuses
- Generous PTO Package: Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays after the first 90 days of employment
- Tuition Reimbursement: Available where applicable
- Career Growth Opportunities: Develop your skills and advance your career with us
- Paid Training: We invest in your success from day one
- Comprehensive Health Coverage: Eligible to enroll in Medical, Dental, Vision, and 401k plans
- Discounted Services: Enjoy Comcast/Xfinity services at a discounted rate, including cable, high-speed internet, Voice, OnDemand, and Personal Security Services
- Installation and Safety: Use installation tools and hand tools for jobs from high places, including climbing poles with proper equipment, ladders, and bucket trucks (18 to 26 feet).
- Service and Compliance: Perform installations and changes of service adhering to company procedures, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances.
- Customer Service: Perform service calls, troubleshoot equipment issues, and design basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and multimedia over coax alliance (MoCA).
- Record Keeping: Complete associated record keeping in a timely manner to ensure all details are recorded for customer accounts.
- Quality Assurance: Review and confirm the quality of service, perform necessary adjustments or fixes to provide the best possible service.
- Wi-Fi Installation: Determine the appropriate placement of devices and design of Wi-Fi networks considering Wi-Fi channels, co-channel interference, and channel utilization.
- Customer Education: Provide advanced customer education on products and services, use of devices, and set appropriate expectations.
- Vehicle and Equipment Maintenance: Clean, maintain, and stock vehicles and equipment, report the need for repairs or service, and report any accidents, losses, or property damage.
- Equipment Operation: Properly operate and maintain installation tools, technology, and equipment, including hand tools, light power tools, meters, or ladders.
- Digital Tools: Demonstrate the ability to navigate digital tools for work order management and digital diagnostics.
- Licensing and Safety: Obtain and maintain appropriate licensing and/or background checks as required.
- Decision-Making and Problem-Solving: Use sound judgment in decision-making and problem-solving.
- Physical Demands: Perform jobs from high places, manipulate objects like pens, keyboard, mouse, connectors, fasteners, wire, and use hand tools.
- Physical Requirements: Lift and carry loads of 70 lbs. or more, work in confined spaces, stand for 50-70% of the time, and work near power lines and electricity. Work in areas with moderate noise levels.
- Equipment Capacity: Work within the manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts.
- Safe Driving: Drive company vehicles responsibly during scheduled work days, maintain a valid driver's license.
- Communication: Effectively communicate with customers and co-workers.
- Vision Requirements: Use close vision, peripheral vision, and ability to adjust focus to use tools and equipment.
- Animal Exposure: Work in areas where there might be exposure to dogs or other animals.
- Training and Certification: Complete required training and pass certification tests within the specified timeframe.
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast is an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
