Installation Technician - Alert 360

Job DetailsJob Location A360 Atlanta - Atlanta, GAPosition Type Full Time - Description Job Summary:

This Position is responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions. This includes but is not limited to fire, carbon monoxide detection, networking, hosted video solutions, and access control.

Essential Functions:

• Install alarm systems to include CCTV for residential and commercial businesses
  
• Perform extensive programming on alarm and CCTV systems
  
• Mount equipment; test existing equipment
  
• Demonstrate equipment functions and use to customer
  
• Communicate with Outside Sales Representatives in a professional manner
  
• Review work orders and accurately implement products and services
  
• Verify customer has a solid understanding of how the product is used for safety
  
• Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
  
• Maintain company issued hand tools in good working order
  
• Follow company Fleet Policy and input hours into Paycom software
  
• Use a variety of computer program and apps to successfully complete the installation
  
• Required to interpret location maps, blueprints, and schematic drawings
  
• Accurately communicate to customers, coordinators, and management
  
• Attend training classes as required by State Certification/Licensing functions
  
  
  Non-essential Functions:
  
  
  
  
  • Other duties as assigned
    
    Qualifications Job Specifications:
    
    
    
    
    • Must possess a High School diploma or equivalent
      
    • Must possess a minimum of 2 years experience in low voltage wiring
      
    • Must possess advanced technical knowledge of relevant industry products and services
      
    • Experience in alarm panel programming and CCTV preferred
      
    • RAL/Fire license preferred
      
      
      Job Competencies:
      
      
      
      
      • Must possess strong oral/written communication skills
        
      • Must be easily able to build rapport with different customers and staff.
        
      • Ability to work under general supervision and independently at multiple customer sites daily
        
      • Effective organizational skills; highly adaptable to new processes
        
      • Demonstrated strength in problem-solving and troubleshooting skills
        
        
        Physical Requirements:
        
        
        
        
        • Must be able to ascend/descend stairs
          
        • Must be able to stoop, kneel, crouch, and/or crawl in small spaces
          
        • Must be able to communicate and exchange information, both in person and by telephone
          
        • Use hands repetitively to operate standard office equipment
          
        • Must be able to reach with hands and arms lifting up to 80 pounds
          
        • Must be able to observe and recognize items, both close and distance and demonstrate an ability to adjust focus
          
        • Safety sensitive