Installed Sales Coordinator - Ring's End, Inc.

Ring's End, Inc. is seeking a determined full-time Installed Sales Coordinator. This position earns a competitive pay and is eligible for great benefits, including traditional and Roth 401K, 3% 401K safe harbor company contribution, various medical insurance plans, FSA & DCA, employee discounts on our products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program. If this opportunity sounds like the right job for you, keep reading!

ABOUT RING'S END INC

We are a Connecticut-based lumber and building materials retailer serving Connecticut, South County, Rhode Island, and Westchester County, New York. We are a third-generation, family-run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, we are dedicated to becoming the premier resource in the building material industry for builders and remodelers, painting contractors, architects, and homeowners.

Our growth and success are due to our team of professionals. We employ the best team in the industry, ensuring we maintain a diverse and evolving work environment that values cooperation and teamwork. We look for innovation and continuous improvement in everything we do. We're looking for more to join us!

The Installed Sales Coordinator interfaces with the sales and production teams to provide our customers with timely installation of exterior doors, windows, and supporting products.

Responsibilities include, but are not limited to:

• Answer phone calls
  • Answering customer questions
  • Generate leads by collecting project information, entering CRM software
  • Take/process payments
  • Support sales and production staff
• Contact leads via phone and email
  • Qualify leads
  • Schedule site evaluations
• Prepare and maintain customer files
• Keep information updated in CRM in real time (electronic files)
• Package and send project information to installers
• Place product orders with vendors
  • Review for accuracy
• Process payments to installers (receive labor PO's)
• Schedule deliveries
  • Special ordered product from distribution center
  • Supporting materials from local yard
• Communicate information to clients as project progresses
  • Permit information as necessary
    • License / insurance
  • Door finishing instructions
  • Hardware preparation letters
  • Project status
  • Final invoice
  • Receipt / warranty information
• Follow up with any service issues
  • Order replacement product
  • Schedule repairs with service team

Helpful computer skills:

• A familiarity with Microsoft Office Suite (spec. Outlook, Word, and Excel)
• Vinyl – CRM (customer relationship management)
• ECS – Our current POS software (point of sale)
• Various proprietary web-based vendor quoting / ordering programs
• Syncrony Business Center (financing)

Do you have a positive attitude that contributes to a high company morale? Are you goal-oriented and self-motivated? Are you an effective communicator? Do you present yourself professionally? If so, you may be perfect for this position! Apply now!