Instructional Designer, Customer Education - Muck Rack
Chicago, IL
About the Job
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack's Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and demonstrate PR's impact on business outcomes.
Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.
We're growing quickly, and we're looking for an experienced Instructional Designer to join our team and make an impact. At Muck Rack, we're devoted to our customers which is why we are growing the Customer Education team to focus exclusively on expanding the educational resources for our customers.
As an Instructional Designer, you will collaborate on the execution of a unified content strategy that supports the needs of GTM teams and Muck Rack customers. Developing educational resources that drive product mastery and increase team performance across Go-To-Market, you'll support consistency in execution across GTM through impactful training on new product releases. Partnering with Marketing and Customer Success, you will develop learning experiences that enable greater adoption and engagement with our platform and inspire learning throughout the customer journey. You'll have an opportunity to create content across a variety of learning channels, including the Muck Rack Help Center, Academy, and our In-App Performance Support tools.
What you'll do:
- Work alongside Go-To-Market Enablement and Customer Education team members to analyze training needs for our customers
- Develop exciting learning experiences through a unified content strategy and provide a continuous learning path of relevant and impactful education that benefit GTM teams and Muck Rack customers
- Create L&D assets (e.g. courses, videos, webinars, product simulations, etc.) to support awareness and adoption of Muck Rack
- Track and oversee the metrics and reporting needed to measure success and impact of training, tools, and processes
- Build relationships and collaborate cross-functionally with key stakeholders from Customer Success, Sales, Product, Marketing, and Customer Support
- Field internal and external inquiries and content requests for customers
How success will be measured in this role:
- Completion rates/Success of material
- Increased active user count
- Adoption metrics
- Quality and accuracy of work as defined by Muck Rack's Instructional Design Documentation
- Adherence to style guidelines
- Improved performance metrics of revenue teams
If the details below describe you, you could be a great fit for this role:
- At least 2 years of experience in instructional design at B2B SaaS companies
- 2+ years experience using course authoring and video/audio design tools (Articulate 360, Adobe Illustrator, and TechSmith Camtasia preferred)
- Experience with incorporating multiple media elements into learning programs, including audio, video, animation, simulation, and self-developed graphics
- Knowledge of adult learning principles and needs assessment techniques
- Ability to work autonomously and a desire to own projects from start to finish
- Ability to analyze training needs for revenue professionals and a proven track record of creating training that leads to measurable and observable business outcomes
- Data-driven with a passion to uncover how our customers learn and retain information most effectively
- Great communicator with strong collaboration and project management skills - you're excited to work with internal stakeholders and able to understand and explain technical features in terms of the value they provide to customers
- Deep empathy for the challenges and motivators for those working in public relations and communications
- Appetite to learn the latest technologies and techniques required to build best-in-class digital education solutions
- Direct experience working with major LMS systems (Skilljar a plus)
Interview Overview
Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min interview with a member of our Talent Team
- A 1 hour zoom interview with the hiring manager
- Skills assessment (1 - 2 hours max)
- Peer interviews with several team members
- Final call(s) with executive team member(s)
Salary
In the US, the base salary for this role is between $79,000 and $95,000, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan.We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Why Muck Rack?
Remote Work, Forever. We're a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!
Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.
Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options. Our team also has access to 24/7 Virtual Care, an Employee Assistance Program, employer-funded HSA contributions, and other pre-tax benefits. Team members have access to a quarterly wellness stipend and a free Headspace subscription.
PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our "Holiday Swap Program." We also provide up to 16 weeks of fully paid parental leave.
Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O'Reilly, as well as 2 additional days of PTO to dedicate to learning and development.
Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.
Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.
*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
