Instructor, Technical - Center for Learning - Sysmex
Vernon Hills, IL 60061
About the Job
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
Responsibilities:We currently have a great opportunity available for a Technical Training Instructor. The Technical Training Instructor is responsible for the facilitation of instruction for Field Service Engineers, Field Service Technicians, and Biomedical Technicians utilizing a variety of teaching modalities including instructor-led and virtual classrooms. The Instructor will function as a focal point for product and technical knowledge as well as information exchange with Technical Support and other Customer Care teams. The Instructor will also assess the technical progress and recommend training plans to address any developmental needs for Field Service Engineers (SE), Field Service Trainees (FST), and other Customer Care associates as needed, as well as the development and implementation of training programs for these associates and customer Biomedical Technicians (BMETs).
Essential Duties and Responsibilities:
2. Manage the classroom environment, maintain a professional atmosphere, and set appropriate expectations for each class.
3. Manage department assets and prepare analyzers for all classes supporting CCARE and BMET training needs.
4. Collaborate cross-functionally to design, develop, and evaluate instructional tools, job aids, video tutorials, and e-Learning modules.
5. Create, update, and evaluate training documentation for all product lines.
6. Maintain a high degree of knowledge on all product platforms and demonstrate excellent troubleshooting and technical skills.
7. Assess training needs and work proactively with departments across the organization to address the development needs as well as provide direct and constructive feedback through training assessments to enhance overall job performance.
8. Participate in cross-functional teams and other initiatives related to the support of all Sysmex product lines.
9. Incorporate the use of EBC, EBM, BCD, Troubleshooting the Sysmex Way (TtSW) into applicable classes, and work with Technical Support Managers to standardize resolutions.
10. Other duties as assigned
Physical Risk: Regular exposures to risk that may require special training and precautions.
Physical Demands: Light physical effort. Routine handling of objects up to 20 pounds; prolonged (at least 50% of time) sitting, standing, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.
Qualifications:
- Bachelor’s degree or 3-5 years required experience in servicing medical instrumentation with demonstrated knowledge of clinical laboratory industry, which may include experience in the Armed Forces.
Electronics and/or laboratory science.
Completion of Sysmex-certified analyzer training.
- Demonstrate a strong technical acumen in operations, hydraulics, pneumatics, electronics, computers, and networking.
- Training or education experience preferred with on-line and on-camera experience a plus.
- Hematology, Urinalysis, and Flow Lab experience a plus
- Adult education experience a plus
- Fluent in English required.
- Fluent in Spanish, Brazilian Portuguese, or French Canadian is a plus.
- Proficient in Laboratory / IVD Technical Language.
- Proficient in Microsoft Windows and Office Suite products.
- Experience using online content delivery systems preferred.
- Excellent communication skills - interacts with Customers and internal departments, such as Field Support, Marketing, and Senior Management.
Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.