Instrument Service Engineer at Pace® Life Sciences
High Point, NC
About the Job
Pace® Life Sciences
Pace® makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace® provides professional services to support their operations.
Job Description
SUMMARY:
Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using intermediate to complex professional and technical knowledge of mechanical, scientific or related instrumentation and software.
ESSENTIAL FUNCTIONS:
- Provides intermediate to complex diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment.
- Provides calibration and qualification of instruments and equipment.
- Recommends and implements improvements to instrument/equipment/system.
- Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
- Interacts with customers/staff to provide intermediate to complex analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
- Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
- Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.
- Provides intermediate to complex analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.
- Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
- Follows Standard Operating Procedures and methods to perform work.
- Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
Education and Experience:
Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and three (3) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.
Required Knowledge and Skills
Required Knowledge:
- Intermediate to complex knowledge of laboratory and analytical instrumentation.
- Intermediate to complex knowledge of metrology standards.
- Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
- Intermediate to complex knowledge in testing tools, instruments and calibration.
- Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.
- Methods to resolve area problems, questions, and concerns.
- Comprehensive understanding of applicable area laws, codes, and regulations.
- Intermediate to complex understanding of comprehensive testing tools, equipment, and calibration.
- Computer applications and systems related to the work.
- Principles and practices to serving as an effective project team member.
- Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
- Correct business English, including spelling, grammar, and punctuation.
Required Skills:
- Performing intermediate to complex instrumentation troubleshooting.
- Administering instrument, mechanical, electrical, and software-based functions.
- Serving as a leader in the design, development, and management of projects.
- Operating in both a team and individual contributor environment, as well as project leader.
- Interpreting, applying and explaining applicable laws, codes, and regulations.
- Preparing expert functionals reports, correspondence, and other written materials.
- Using initiative and independent judgment within established department guidelines.
- Using tact, discretion, and prudence in working with those contacted in the course of the work.
- Performing effective oral presentations to large and small groups across functional peers and the department.
- Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Additional Information
Benefits
80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Work Schedule M-F, first shift
