Insurance Agency Assistant - Primary Location

Learn what its like to work in the insurance industry. Zhina Zhou Farmers Insurance in Ontario, California, is looking for a detailed and organized individual with excellent time management skills to join our team as an Office assistant. You will be responsible for supporting our team in delivering an exceptional customer service experience to our clients. If you are a motivated individual looking to jumpstart your career, the insurance industry is the perfect place to begin, offering endless opportunities for growth and financial success. Apply today!

Salary Range: $36000.00 - $45000.00 per year

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Flexible Schedule

Appreciation Lunches

Home and Work Life Balance

Family Friendly

Paid Time Off (PTO)

Responsibilities

• Document each customer contact in eAgent.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Provide exceptional customer service and support.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Provides on-going support to insurance clients as needed.
• Handle customer renewals.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Bilingual, fluent in both English and Chinese is preferred.
• Enthusiasm, optimism, and a willingness to see the good in every situation.