Insurance - Bilingual Customer Service Representative - Primary Location

Sign on bonus for our next team player! Join an agency that cares about their employees! Excellent compensation package and full benefits! If you are a dedicated and bilingual individual looking to make a positive impact within the Hispanic community, we invite you to apply for this exciting opportunity. Join us in providing trusted insurance solutions and building lasting relationships. As a Bilingual Customer Service Representative, you will receive training and development in the insurance industry. This position requires the candidate to be fluent in English and Spanish.

Hittle Insurance is a dynamic and independent insurance agency serving Hamilton County and the greater Indianapolis area. We are committed to providing personalized insurance solutions to a diverse clientele, with a special focus on serving the Hispanic community. Our agency takes pride in fostering a collaborative and inclusive work environment, where our team members are empowered to excel and make a meaningful impact on the lives of our clients.

Salary Range: $20.00 - $25.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Evenings Off

Responsibilities

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Provide exceptional customer service.
• Answer incoming phone calls with a sense of urgency.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Process customer policy change requests.
• Responds to all inquiries, within specified timeframe.
• Schedule appointments for sales staff to meet prospective customers.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Strong communication skills, both oral and written.
• Fluent in both English and Spanish.
• Cultural competence and an understanding of the Hispanic community.
• Willingness and ability to obtain a Property & Casualty License.
• Must pass background check.
• Must have reliable transportation.