Insurance - Commercial Lines Customer Service Representative - MacDonald & Pangione Insurance Agency Inc
Amesbury, MA 01913
About the Job
Great opportunity to work with a great company! Our success is due to the success of our team. We offer professional development and an easy-going team environment.
The role of Commercial Lines Customer Service Representative is crucial to the success of our agency. The focus is to perform the essential function of aiding our business clients with their service needs. Specific service and marketing responsibilities are required in this position to make certain we grow and retain our customer base. We are committed to maintaining high delivery standards and focus on quality.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Parental Leave
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
- Build relationships with customers and carriers
- Day to day account management of assigned client accounts
- Deliver certificates of insurance in a timely and efficient fashion
- Perform quality control and review applications, endorsements and policies for accuracy
- Maintain and update files in our account management system
- Troubleshoot billing or payment issues
- Prepare and maintain reports as required by management
- Correspond and maintain contact with advisors regarding new and renewal business
Requirements
- Property & Casualty licensed required
- Excellent interpersonal and relationship building abilities
- Confident, self-starter who works well independently
- Proficiency to multi-task, follow-thru and follow-up
- Strong oral and written communication skills
- Proven experience in an insurance commercial service role
- Willingness to learn, be intuitive, resourceful and coachable