Insurance Coordinator - Center for Restorative, Cosmetic, & Implant Dentistry

About the Practice:

At CRCID-Greenbrier we love to have fun while we work! When you enter our state-of-the-art practice, you will always be greeted with a smile and will almost always hear SOMEONE laughing! We treat each other and our patients like family which helps make going to the dentist a little bit easier as a patient AND as a team member! We take having a positive environment and culture VERY seriously! If working somewhere you love with people you consider family sounds like a great opportunity, please apply!

Responsibilities:

Candidate must be a friendly, caring, goal and, team oriented individual that is self motivated. We work hard as a team and we are looking for someone to come in and help us go to the next level.

• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
• Document basic insurance information in the patient’s file for quick reference
• Process and submit insurance claims daily
• Monitor and follow-up on outstanding claims
• Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
• Record all financial discussions with patients in their file
• Prepare and process patients’ statements each month on a regular billing cycle
• Make collection calls
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone
• Prepare and send uncollected accounts to collections  with managers approval and follow through as needed
• Monitor patients whom collection agencies have contacted
• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
• Handle all inquiries concerning insurance daily
• Willing to help in other areas as needed

Qualifications:

• Minimum of 1-2 years experience and knowledge of dental insurances.
• Experience with Eaglesoft is a plus
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)

Benefits Offered:

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Requisition Number:2024-13736