Insurance CSR - Hitchcock Insurance Agency

Welcome to Hitchcock Insurance Agency! Situated in the heart of Washington, Pennsylvania, we are devoted to empowering our community by providing trusted insurance solutions. Our office is a hub of dedicated professionals who enjoy engaging with clients face-to-face and are committed to delivering exceptional service. We foster a positive work environment where personalized attention to client needs is forefront, ensuring the satisfaction of both new and longstanding clients. Embrace this opportunity to develop rewarding connections and enhance your professional skills in a setting that values camaraderie and client loyalty. If you're energized by helping others and eager to contribute to a thriving agency, Hitchcock Insurance Agency welcomes you with open arms!

Salary Range: $32000.00 - $42000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Client Interaction: Maintain meaningful and supportive communication with clients to address their insurance needs.

Policy Management: Assist clients with policy inquiries, updates, and handling claims efficiently.

Problem Solving: Address and resolve client issues in a timely and professional manner, ensuring high levels of satisfaction.

Administrative Tasks: Handle all necessary paperwork and documentation related to customer accounts with precision.

Team Collaboration: Work closely with sales and underwriting teams to ensure a seamless customer experience.

Feedback Collection: Gather client feedback to help the agency improve its services and products.

Experience: Previous experience in a customer service or insurance sales role is essential.

Licensing: Possession of or willingness to acquire a PA Property & Casualty License.

Communication Skills: Excellent verbal and written communication skills.

Customer Service: Demonstrated ability to provide exceptional customer service and resolve inquiries efficiently.

Problem Solving: Strong problem-solving skills to manage complex customer requirements and provide suitable insurance solutions.

Team Collaboration: Ability to work collaboratively within a team environment.

Organizational Skills: Strong organizational and multitasking abilities to handle diverse responsibilities.

Technical Skills: Proficient in using standard office applications.

Adaptability: Comfortable working in a fast-paced environment with the ability to adapt to changing priorities.