Insurance Customer Service Manager - Primary Location

***Your Future Begins Here***

North Point Insurance Group is looking for a Customer Service Manager to join our team. We are a fast-growing agency located in Alpharetta. Our goal is to make insurance easy for everyone. Whether it is obtaining it or understanding it. In this role, you will help make a difference in our customers lives by creating a positive customer experience and focusing on engagement, loyalty, and satisfaction. If you feel this is a career opportunity that fits you, then apply today!

Property and Casualty License is required.

In-office position - Not a sales role

Salary Range: $45000.00 - $62000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Responsibilities

• Remarket renewals and run current customer policy reviews
• Issue Insurance Documentation
• Process customer policy change requests.
• Generating insurance quotes
• Provide exceptional customer service. and be outstanding at relationship building.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Cross-sell current clients

• Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
• Excellent Communication/interpersonal skills.
• Must be tech-savvy and able to troubleshoot
• Must have the ability to multitask. and problem-solve
• Strong communication skills, both oral and written.
• No insurance experience is required but must be willing to learn