Insurance Customer Service at Wachter Insurance Agency Inc

Customer Service Representative / Receptionist

We are seeking a full time Insurance Customer Service Representative / Receptionist to become a part of our organization. Wachter Insurance Agency was established in 1969 offering auto, home, business, life insurance, and more. We are an independent agent representing ERIE, Progressive, Agency Ins Co, Foremost, Hagerty, Wright Flood, and others

Salary:

• $21 per hour to start

Benefits:

• Health, Dental and Vision Insurance
• Paid Vacation and Sick Leave
• SIMPLE - retirement plan

Responsibilities:

• Greet visitors and anwer phones - take and relay messages
• Coordinate the processing of mailings to clients
• Arrange appointments for agents
• Document and update customer records based on interactions and actions taken
• Process and record payments accurately
• Monitor expiring policies
• Take claim reports and forward to appropriate company
• Solicit referrals and other prospect lead information
• Process miscellaneous changes and endorsements and confirm accuracy (must be licensed)
• Gather detailed information to provide accurate quotes of insurance products
• Complete applications (must be licensed)
• Always portray a professional image through proper appearance and actions
• Develop and maintain a knowledge base of products and services offered
• Maintain confidentiality of company and customer’s information at all time

Qualifications:

• Minimum - high school graduate, prior experience a plus
• Excellent computer/technology skills including Microsoft Office
• Excellent written and verbal communication skills
• Ability to build rapport with clients, always friendly and willing to assist others
• Detail oriented
• Ability to prioritize and multitask
• Ability to handle and pacify difficult customers
• Positive attitude, a good listener with sound judgment
• Property/Casualty/Life Insurance license is not required but there is the expectation of obtaining license(s) as soon as possible

Office hours:

• Monday - Friday, 9:00am - 5:00pm

Not all insurance agents are created equal.  At Wachter Insurance Agency, we go out of our way to treat our clients like people and we use our industry experience and diversified knowledge base to protect what you value most.