Insurance Customer Service - Primary Location

Join Todd Insurance Agency, Inc - Allstate, a trusted insurance agency in N Myrtle Beach, South Carolina, committed to providing exceptional customer service. As a licensed Customer Service Representative, you will be an integral part of our team, assisting clients with their insurance needs and ensuring their satisfaction. While this position is not remote, our office environment fosters a collaborative and welcoming atmosphere where you can thrive.

Salary Range: $40000.00 - $65000.00 per year

Annual Base Salary + Commission

Paid Time Off (PTO)

Retirement Plan

Hands On training

Career Growth Opportunities

Evenings Off

Paid Holidays

Appreciation Lunches

Home & Work life balance

Bonus Opportunities

Responsibilities

Client Interaction: Assist customers with policy coverage questions, billing inquiries, and claims processing.

Policy Review: Conduct insurance policy reviews to ensure customers have adequate coverage for their needs.

Documentation: Maintain accurate records of customer interactions and insurance policy details.

Compliance: Ensure compliance with insurance regulations and company policies in all customer interactions.

Problem Resolution: Address client concerns in a timely and effective manner, providing solutions and guidance as needed.

Team Collaboration: Work collaboratively with colleagues to provide a unified and cohesive customer service experience.

Licensing: Active SC Property & Casualty License is required.

Experience: Previous experience in a customer service role within the insurance industry is preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Customer Focus: A strong dedication to ensuring customer satisfaction and building lasting relationships.

Detail-Oriented: Ability to pay close attention to details and maintain accuracy in customer records and communications.

Team Player: Collaborate effectively with colleagues and contribute to a positive work environment.