Insurance Customer Service Rep - Primary Location

Welcome to Sidebar Insurance Solutions, where we prioritize exceptional customer service in the insurance industry. Based in Orland Park, Illinois, our hybrid remote work model allows our team members to enjoy the best of both worldscollaborating in person while also enjoying the flexibility of working from home. As an Insurance Customer Service Representative, you will be the first point of contact for our valued clients, providing them with the support they need to navigate their insurance policies. We are looking for enthusiastic individuals who can create a positive experience for our customers by delivering prompt and effective solutions. At Sidebar Insurance Solutions, we believe that outstanding service drives customer loyalty and satisfaction. Join us and be part of an inviting environment where your contributions are appreciated and recognized. Let's work together to make insurance simple and accessible for everyone!

Salary Range: $15.00 - $20.00 per year

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Work from Home

Evenings Off

Hands on Training

Mon-Fri Schedule

Responsibilities

• Client Assistance: Provide exceptional support to policyholders through inquiries, ensuring their needs are swiftly addressed.
• Issue Resolution: Efficiently navigate and resolve customer queries and concerns, maintaining high satisfaction levels.
• Policy Information: Support clients to answer their questions or refer them to the team member who can.
• Relationship Management: Build and maintain strong, positive relationships with existing clients to foster loyalty and retention.
• Documentation: Accurately manage and update client records in the system, ensuring information is current and accessible.
• Team Collaboration: Work closely with other departments to enhance the overall customer experience and improve service delivery.

Join Sidebar Insurance Solutions, a leading provider of insurance services, where we prioritize our clients' needs and foster a collaborative team environment. Based in the vibrant community of Orland Park, Illinois, we are excited to offer a hybrid remote work opportunity that combines the best of both in-office and remote work cultures. As an Insurance Customer Service Rep, you will be the first point of contact for our valued clients, ensuring they receive exceptional support and guidance. Your role will involve answering inquiries, resolving issues, and providing detailed information on our range of insurance products. We value positivity, enthusiasm, and a genuine desire to help others at Sidebar Insurance Solutions. If you are looking for a fulfilling position that offers a supportive atmosphere where your contributions are recognized, we would love to hear from you!<\/p>","responsibilities":"

• Client Support: Provide exceptional service by addressing client inquiries promptly and effectively.<\/p>
• Issue Resolution: Assist clients in resolving any questions or concerns they may have regarding their policies or coverage. <\/p>
• Product Knowledge: Maintain a thorough understanding of our insurance products to offer knowledgeable insights and recommendations.<\/p>
• Relationship Management: Build rapport with clients, ensuring they feel valued and understood throughout their insurance journey.<\/p>
• Team Collaboration: Work closely with colleagues to share best practices and enhance the overall client experience.<\/p>
• Continuous Improvement: Contribute to improving internal processes to streamline service delivery and boost client satisfaction.<\/p>","requirements":"
• Customer Service Experience: Previous experience in a customer-facing role, preferably within the insurance sector.<\/p>
• Communication Skills: Excellent verbal and written communication abilities to connect effectively with clients.<\/p>
• Problem-Solving: Strong analytical skills to identify issues and provide effective solutions.<\/p>
• Technical Proficiency: Comfort with using CRM systems and various communication tools in a hybrid working environment.<\/p>
• Positive Attitude: A friendly and positive demeanor that helps foster an inviting atmosphere for clients and team members alike.<\/p>
• Adaptability: Ability to thrive in a fast-paced, dynamic environment while maintaining professionalism and efficiency.<\/p>"}