Insurance Customer Service Representative - Eagle Rock Insurance Agency

Eagle Rock Insurance Agency, established in 1997, is a growing local, family-run business dedicated to providing exceptional service and educating our clients on their insurance products. We value client interaction and prioritize employee involvement in decision-making. Our relaxed work environment fosters self-motivation and encourages employees to increase their product knowledge and obtain industry designations. At Eagle Rock, we believe in creating a supportive, low-stress atmosphere where our team members can thrive and contribute to our success.

We are seeking an Entry-Level Insurance Customer Service Representative with previous office experience to join our dynamic team. The base salary ranges between $36,000 and $48,000, with additional opportunities for commission, bonus, and profit sharing. We value long-term growth and provide ample opportunities for professional development.

Join our team at Eagle Rock Insurance Agency and be part of a supportive environment that values flexibility, decision-making freedom, and personal growth. We look forward to helping you achieve your professional goals. Apply Today!

Salary Range: $45000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Evenings Off

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Weekends Off

Holidays Off

Paid Holidays

Professional Development

Continuing Education Opportunities

Responsibilities

• Build and maintain strong relationships with clients
• Cross-sell and account round to maximize client coverage
• Process payments and update client information
• Issue insurance documentation (COI, ID cards, etc.)
• Make policy changes as needed
• Maintain client retention by providing excellent services

• Active Property and Casualty License in Michigan (Licensing Assistance available; we pay 100% for licensing)
• Experience with an Agency Management System
• Detail-oriented and tech-savvy
• Team player with a self-starter attitude
• Excellent written and verbal communication skills
• Professional phone and office etiquette