Insurance Customer Service Representative ** BILINGUAL - Brooks Insurance Services

Welcome to Brooks Insurance Services, a dedicated and dynamic team committed to delivering exceptional customer service right from our vibrant location in Naples, Florida. We are currently on the lookout for a motivated and bilingual Insurance Customer Service Representative who is eager to join our in-office team. As an integral part of our company, you will engage directly with our clients, providing personalized assistance and guidance through their insurance needs. Our company thrives on fostering a positive and inviting atmosphere, ensuring that both our clients and team members have fulfilling and rewarding experiences. If you're someone who enjoys helping others and wants to work in an energetic environment that continually seeks to exceed expectations, this is the opportunity for you. Join us at Brooks Insurance Services, where your contribution is valued and your professional growth is encouraged.

Salary Range: $18.00 - $23.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Work-Life Balance

Holidays Off

401k Plan

Advancement Opportunities

Mentorship

Professional Work Environment

Team Building Activities

Equipment Provided

Monday - Friday (8:30am - 5pm) Work Schedule

Weekends & Evenings Off

Vision Insurance

Licensing Assistance

Bonus Opportunities

Warm Leads Provided

Performance Bonuses

Ongoing Training Seminars

Evenings Off

Mon-Fri Schedule

Tuition Reimbursement

Professional Development

Responsibilities

Client Support: Provide exceptional customer service to policyholders by addressing inquiries and resolving issues efficiently.

Policy Assistance: Guide clients through the policy renewal and claims process, ensuring a clear understanding of their insurance plans.

Translation Services: Utilize bilingual skills to assist English and Spanish-speaking clients, ensuring clear communication and understanding.

Documentation: Maintain thorough and accurate records of client interactions and transactions.

Product Knowledge: Stay well-informed about our insurance products and services to effectively support clients.

Feedback Collection: Gather client feedback and convey insights to the management team for service improvement.

Team Collaboration: Work collaboratively with the sales and underwriting teams to deliver comprehensive service to all clients.

Bilingual proficiency in English and Spanish is essential.

Prior experience in customer service or insurance service roles is highly desired.

Excellent communication skills, both verbal and written, in both languages.

Strong problem-solving abilities and attention to detail.

Ability to manage multiple tasks and prioritize effectively.

High school diploma or equivalent required; additional education or training is a plus.

Proficiency with Microsoft Office Suite and familiarity with CRM systems.

Must be willing to work on-site in Naples, Florida.

Ability to work collaboratively in a team-oriented environment.