Insurance Customer Service Representative - Capstone Insurance Group

Capstone Insurance Group is excited to welcome a dedicated and enthusiastic Insurance Customer Service Representative to our team in Coon Rapids, Minnesota. This is a fantastic opportunity to join a well-established and respected company that prides itself on providing exceptional service to our clients. As a pivotal member of our customer service department, you will act as the first point of contact, offering guidance and support to our valued clients. Your role will involve responding to client inquiries, resolving issues, and ensuring customer satisfaction, all while maintaining a positive and friendly demeanor. We are looking for an individual who is passionate about delivering outstanding service, eager to learn, and ready to contribute to our collective success. If you are looking for a career that offers both personal growth and professional fulfillment, we invite you to apply and become a part of our supportive and dynamic team at Capstone Insurance Group.

Salary Range: $40000.00 - $70000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Disability Insurance

Mon-Fri Schedule

Evenings Off

Retirement Plan

Career Growth Opportunities

Hands on Training

Responsibilities

Customer Support: Provide prompt and courteous service to insurance policyholders, addressing inquiries and resolving issues.

Policy Management: Assist clients with understanding and managing their insurance policies, ensuring they have the coverage that suits their needs.

Claims Assistance: Guide clients through the claims process, facilitating smooth and efficient resolution.

Data Entry: Accurately input and update customer information in our systems.

Problem Solving: Identify and resolve customer concerns using critical thinking and comprehension skills.

Feedback Collection: Gather and relay customer feedback to improve our services.

Experience: Previous experience in a customer service role, ideally within the insurance industry.

Communication Skills: Excellent verbal and written communication skills are required to effectively interact with clients and team members.

Problem-Solving: Strong analytical skills and the ability to quickly identify and resolve customer issues and concerns.

Interpersonal Skills: Ability to build and maintain strong relationships with clients, ensuring their needs are met with understanding and empathy.

Technical Skills: Proficiency in using standard office software applications and the ability to quickly learn new technology or company-specific systems.

Organizational Skills: Detail-oriented with strong organizational skills to efficiently manage multiple client accounts and tasks simultaneously.

Time Management: Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.

Team Player: Ability to work effectively in a team-oriented environment, contributing to group success and collaborating with colleagues.