Insurance Customer Service Representative - Jack Family Insurance LLC

Jack Family Insurance LLC has been a trusted name in the insurance industry for over 12 years. With a strong affiliation with Allstate since 2007, we are dedicated to providing personalized and relationship-based service to our clients. As we merge our two agency locations into one, we are looking to expand our team. Our agency prides itself on offering a close-knit, team-oriented environment where employees and clients alike receive the personal attention they deserve.

We are seeking an Entry-Level Insurance Customer Service Representative to join our growing team. This role is vital in maintaining our high standard of customer service and ensuring client satisfaction. The position offers a base pay of $18 - $22 per hour, depending on experience.

If you are interested in joining a dynamic and supportive team, Apply Today. Become a valued member of Jack Family Insurance LLC and help us continue to provide exceptional service to our clients.

Salary Range: $18.00 - $22.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Career Growth Opportunities

Evenings Off

Bonus Opportunities

Weekends Off

Holidays Off

Professional Development

Advancement Opportunities

Professional Work Environment

Equipment Provided

Paid Sick Leave

Personal Workspace

Licensing Reimbursement after 90 Days

Weekly Team Meetings

Weekly Incentives

Monday - Friday (9am - 5pm) Work Schedule

Responsibilities

• Identify opportunities to upsell additional products to existing clients.
• Process insurance policy payments accurately and efficiently.
• Maintain accurate and up-to-date client records.
• Prepare and issue insurance documents promptly and accurately.
• Provide comprehensive insurance education and guidance.

• License Requirements: A Property and Casualty License is required. A license is not required to apply. We will pay 100% for licensing after 90 days of employment. A license must be obtained for the start date.
• The preferred candidate would already have Insurance Experience/License but is willing to train someone with previous Customer Service Experience.
• Capable of handling multiple tasks simultaneously.
• Able to navigate and use basic computer programs.
• Collaborative and supportive team member who fosters a positive work environment.
• Meticulous attention to detail in all tasks and responsibilities.
• Clear and effective communication skills, both written and verbal.