Insurance Customer Service Representative - Primary Location

Clark Insurance Agency is a small, third-generation, family-owned insurance agency with deep roots in the community. Owned by Kevin, who has worked in the family business for over 16 years, our agency is committed to delivering the highest level of customer service. We achieve this by fostering a workplace built on honesty, strong morals, and values. Our team members appreciate our flexible work environment, individualized benefits, and the opportunity to work from home.

We are seeking an Insurance Customer Service Representative to join our dedicated team. This role requires attention to detail and excellent communication skills. Youll be responsible for managing and servicing our existing client base, ensuring they receive top-notch support. This position offers a competitive salary, with pay negotiable based on experience, plus the potential for annual bonuses based on retention and carrier bonuses.

If youre an experienced insurance professional looking to join a supportive, family-oriented agency where you can make a real impact, wed love to hear from you. Apply now to become part of the CIA team!

Salary Range: $30000 - $50000 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends off

Guaranteed Raise Each Year (Help Compensate for Cost-of-Living Increase)

Potential for Life Insurance

Potential for Retirement Plan

• Answer and make phone calls, providing exceptional customer service.
• Respond to emails and phone inquiries with precision and accuracy.
• Endorse policies and manage policy changes effectively.
• Enter detailed notes into the computer from conversations with insureds, underwriters, and the boss.
• Work closely with carriers such as Safeco, Travelers, and Progressive, and potentially Barton, Foremost, Palomar, Openly, or Hagerty.

• License: Must have or be willing to obtain an active Property & Casualty License in order to start.
• 1+ years of insurance experience is required.
• Proficiency in Excel, including the use of the "AutoSum" function.
• Experience working with insurance carriers and their online portal.
• Strong attention to detail, good morals, values, and common sense.
• Ability to work from home while maintaining confidentiality and following security protocols.
• Excellent communication skills, particularly in email etiquette and conveying the severity of messages with delicacy.
• Willingness to allow us to reach out to past/current employers for references.