Insurance Customer Service Representative - SONS OF NORWAY

Sons of Norway – Minneapolis, MN

About Us

Sons of Norway, a financial services and international cultural organization headquartered in Minneapolis, began with shared values and a simple promise of financial security when like-minded people came together to protect their families, celebrate their culture and strengthen their community.

For more than 128 years, we’ve lived our mission to promote and preserve the heritage and culture of Norway, celebrate our relationships with other Nordic countries and provide quality insurance and financial products to our members. Now more than 52,000 members strong, we play an active role in communities throughout North America and Norway.

Job Description:

Our Sons of Norway Insurance Customer Service Representative will connect with our Insurance Customers and Sales Agents.

Duties Include:

• Answer phone inquiries from customers and insurance agents regarding policy status, account status, claims, billing, address changes, benefit verification.
• Investigate and resolve customer problems and disputes in a timely and efficient manner
• Providing customers and agents with status updates, policy and product information.
• Document phone calls using on Amazon Connect Phone System.
• Process paperwork for insurance providers and carriers which include additions, deletions, confirmation letters, data entry forms, adjusting invoices, changing beneficiaries, and issuing certificates of insurance
• Maintain accurate record & documents

Working hours: Mon- Thur 7:30 am to 5:00pm / Fri 8:00 am to 12:00 noon.

Skills:

• Excellent interpersonal, verbal, and written communication skills
• Demonstrate diplomacy and tact while interacting with all levels within and outside of the organization
• Call Center experience preferred
• Excellent customer service and phone skills are essential
• Knowledge of Insurance Products
• Knowledge to Universal life and fixed annuities preferred

Qualifications:

· High School Graduate

· General knowledge of the insurance industry

· Typing ability.

· Excellent communication skills.

· Good organizational and time management skills.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Profit sharing
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 9 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)