Insurance Customer Service Representative - Primary Location

Join Rossi & Associates, a reputable insurance agency committed to providing exceptional customer service to our clients. Located in the heart of Orlando, Florida, our team prides itself on delivering personalized solutions and guidance to meet the unique needs of each customer.

We are currently seeking a dedicated Insurance Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, assisting them with policy inquiries, claims processing, and general insurance questions. You will have the opportunity to build lasting relationships with customers and ensure their satisfaction with our services.

If you are passionate about customer service, enjoy working in a collaborative environment, and are looking to make a positive impact in the insurance industry, Rossi & Associates is the place for you. Apply now to join our team!

Once you apply, you will receive an assessment via email, please complete the assessment to be considered for the position.

Salary Range: $37000.00 - $55000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Retirement Plan

Health Insurance

Career Growth Opportunities

Hands on Training

monthly bonus opportunity

monthly bonus opportunities

bi-weekly team meeting

team building events

Responsibilities

Client Interaction: Provide superior customer service by helping clients with policy inquiries and requests.

Policy Management: Assist clients in understanding their insurance coverage, making changes, and renewing policies.

Claims Support: Guide clients through the claims process, ensuring timely and accurate resolutions.

Documentation: Maintain accurate records of client interactions, policy updates, and service requests.

Communication: Keep clients informed about industry updates, policy changes, and new offerings.

Collaboration: Work closely with team members to ensure seamless service delivery and client satisfaction.

-Required to complete the personality assessment to be considered for the role

-Professional phone etiquette

- Communication Skills: Excellent verbal and written communication skills.

- Customer Focus: Strong commitment to providing exceptional customer service.

- Organization: Ability to multitask, prioritize, and manage time effectively.

- Problem-Solving: Capacity to analyze situations and provide effective solutions.

-Bilingual is a plus