Insurance Customer Service Representative - Williamson & Associates. Inc

Join Williamson & Associates, Inc., a customer-focused insurance agency rooted in Overland Park, Kansas, with a vision that combines hybird-remote work with the connection to our local community. We believe in building relationships and providing exceptional service that exceeds our clients' expectations. As our Insurance Customer Service Representative, you'll be a vital part of our team, engaging with policyholders, addressing their inquiries, and ensuring their insurance needs are met with care and expertise.. Entry-level applicants will begin with a $17,680 base salary plus bonuses during their first year.

If you have prior insurance experience, we will provide the tools, environment, and opportunity for you to grow your career in the insurance business as a member of our incredible team. Experienced applicants start with a $19,760 base salary + bonuses.

If you have a passion for customer service, enjoy working in a dynamic environment, and value being part of a team that prioritizes client satisfaction, Williamson & Associates, Inc. is the place for you. Come be a part of our dedicated team today!

Salary Range: $17.00 - $19.00 per hour

Hourly Base Salary + Bonus Opportunities

Work from Home

Hands on Training

Evenings Off

Flexible Schedule

Career Growth Opportunities

Responsibilities

Client Support: Respond promptly to client inquiries, providing assistance and solutions to their insurance-related questions.

Policy Management: Process policy changes, updates, and ensure accurate documentation for client records.

Customer Communication: Communicate effectively with clients via phone and email, maintaining a professional and friendly demeanor.

Issue Resolution: Handle and resolve customer complaints and issues in a timely and satisfactory manner.

Documentation: Maintain detailed and accurate records of client interactions, ensuring data integrity and compliance with company policies.

Customer Service Experience: Previous experience in customer service or a related field is beneficial.

Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.

Problem-Solving Abilities: Strong critical thinking and problem-solving skills to address client concerns effectively.

Empathy: Ability to understand and empathize with clients, providing support and guidance through challenging situations.

Adaptability: Flexibility to work in a hybrid remote setting and adjust to changing priorities as needed.

Team Player: Collaborative mindset with a focus on building positive relationships and contributing to team success.

Must be willing to get licensed within 90 days. This position has the opportunity to turn into a full time position.