Insurance Customer Service Representative - Pillar Insurance Group, LLC

At Pillar Insurance Group, we are committed to providing our clients with the best possible insurance solutions to meet their unique needs and budget. Our team of experienced insurance professionals is dedicated to providing exceptional customer service, and we are always on the lookout for talented individuals who share our passion for helping others. As a Potomac agency, we are looking for motivated and enthusiastic individuals to join our team. Our company culture is built on a foundation of collaboration, transparency, and excellence. We believe that by working together, we can achieve great things and deliver the best possible outcomes for our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. We provide our employees with the tools and resources they need to succeed, including ongoing training and education, and state-of-the-art technology. If you are looking for a challenging and rewarding career in the insurance industry, Pillar Insurance Group may be the perfect fit for you.

As an Insurance Customer Service Representative, you'll be the face of our company, assisting clients with policy inquiries, claims processing, and resolving any issues that may arise. You'll play a crucial role in maintaining strong client relationships and upholding our reputation for outstanding service.

If you're looking for a rewarding role that allows you to make a positive impact in people's lives, Pillar Insurance Group, LLC is the place for you. Join us in delivering peace of mind and security to our valued customers. Apply now!

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Paid Holidays Off

Professional Development

Professional Work Environment

Equipment Provided

Responsibilities

Client Support: Assist customers with insurance inquiries, policy changes, and claims processing.

Issue Resolution: Resolve customer concerns and issues promptly and effectively to ensure customer satisfaction.

Policy Renewals: Handle policy renewals and review coverage options to best meet customer needs.

Documentation: Maintain accurate records and documentation of customer interactions and transactions.

Product Knowledge: Stay informed about insurance products and services to provide comprehensive information to customers.

Licensing: Property and Casualty License is preferred.

Experience: Prior insurance experience is preferred.

Customer Service Skills: Previous experience in a customer service role with excellent interpersonal and communication skills.

Insurance Knowledge: Basic understanding of insurance products, terminology, and processes is a plus.

Detail-Oriented: Strong attention to detail and accuracy in handling client information and policy documentation.

Computer Proficiency: Comfortable with basic computer applications and software for data entry and communication.

Professionalism: Maintain a professional demeanor and approach in all customer interactions.

Team Player: Ability to collaborate effectively with team members and contribute to a positive work environment.

Availability: Must be able to work onsite at our Potomac, Maryland office location.