Insurance Customer Service Representative - Primary Location

For 29 years, The Hutch Agency has been a trusted name in the Proctorville, OH community and surrounding areas, including Huntington, WV, and Ashland, KY. Ten years ago, we expanded to a second location in Lexington, KY. Our motto, "Caring People, Professional Advice," reflects our commitment to our customers. Our agency thrives on teamwork, honesty, integrity, and a passion for learning. Were not just looking for anyone to join our team; we seek individuals who care about others, are eager to learn, and maintain a positive attitude. Negativity doesnt fit in with our culture, and we welcome those who share our values.

We are looking for a compassionate and detail-oriented Insurance Customer Service Representative to join our Proctorville, OH office. In this role, you will be the face of our agency, helping customers navigate their insurance needs with care and professionalism. This position offers a base salary plus bonus opportunities, with total compensation ranging from $34,000 to $42,000 annually. Theres also potential for career growth into a Sales Producer role for those interested in advancing.

If youre looking to join a team that values integrity, cares about its employees, and is dedicated to helping customers make informed decisions, The Hutch Agency might be the perfect place for you! Apply today to start your journey with us.

Salary Range: $34000 - $42000 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Evenings Off

Weekends off

Career Growth Opportunities

• Provide exceptional customer service by addressing client inquiries and needs.
• Gather and accurately input information from prospects seeking insurance quotes.
• Utilize our rating system to efficiently enter and quote prospects.
• Assist in analyzing clients current policies to identify needs and opportunities.
• Support agency growth by seeking out cross-selling opportunities.
• Maintain a positive, team-oriented attitude and offer assistance to colleagues when needed.

• No license is required before starting, but licensing is required within 90 days.
• Preferably 2 years of prior insurance or sales/customer support experience.
• Attention to detail and excellent time-management abilities.
• A sensitivity to the nuances of communication in both verbal and written form, and the ability to listen, ask probing questions, and document your findings.
• Ability to follow up with clients and cross-sell/upsell new policies.
• Be comfortable with and able to use social media to promote yourself and the agency when needed
• A genuine interest in helping others and working in a collaborative environment.