Insurance Customer Service Representative - evan murphy insurance agency

Join the Evan Murphy Insurance Agency, a dedicated team located in the heart of Savannah, Georgia. As our Insurance Customer Service Representative, you will be an integral part of our commitment to providing exceptional service to our clients. We pride ourselves on our positive and inviting work environment, where your contributions are truly valued. In this role, you will be the first point of contact for our policyholders, ensuring their inquiries are handled with care and professionalism. Your expertise and friendly demeanor will help foster relationships that keep our clients returning. If you are passionate about customer service and want to help individuals secure their peace of mind through insurance, this is the perfect opportunity for you.

Salary Range: $35000.00 - $45000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Client Interaction: Respond to client inquiries via phone and in-person, providing clear and prompt assistance.

Policy Explanation: Clearly explain insurance products and services to clients, helping them understand their options.

Claims Support: Assist clients in completing claims and guide them through the claims process.

Problem Resolution: Address client concerns and resolve issues efficiently, ensuring a satisfactory experience.

Documentation: Maintain accurate records of client interactions and updates to policies.

Team Collaboration: Work closely with other team members to share insights and improve service quality.

Experience: Previous experience in customer service is preferred.

Communication Skills: Strong verbal and written communication skills to effectively assist clients.

Problem-Solving: Ability to address and resolve issues in a constructive manner.

Detail-Oriented: Careful attention to detail in documenting customer interactions.

Team Player: Willingness to collaborate and support fellow team members.

Positive Attitude: A friendly and inviting demeanor that reflects our agency's values.

A PROPERTY AND CASUALTY LICENSE WILL BE REQUIRED BUT CAN BE OBTAINED AFTER HIRE