Insurance Customer Service - Primary Location

Join The Montgomery Agency, a local growing insurance agency in Rochester Hills that is dedicated to providing excellent customer service. As a Licensed Insurance Customer Service Representative you will be the face of our company, ensuring that our clients receive top-notch support and assistance for their insurance needs.

At The Montgomery Agency, we value our employees and strive to build a friendly, casual, and fun work atmosphere that helps create long-lasting employment relationships. Join a team of great well-adjusted socially mature co-workers to engage and help you be at your daily best. Team members are always willing to help out in a positive way when you need it. Management philosophy is have fun while getting it done; where you will have a variety of experiences and responsibilities to be challenged daily with the trust and freedom to perform your role.

Right now, we are looking for a candidate to join our team of insurance professionals to service our customers by helping them protect their homes, cars, and lives. Your role will involve responding to client inquiries, resolving issues, and providing expert guidance on insurance policies and claims procedures. NO SALES, this is a customer service role. Apply now!

Salary Range: $35000.00 - $55000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Paid Holidays

Evenings Off

Mon-Fri Schedule

Team Lunches

Bonus

Opportunity to work from home

Work equipment supplied

Licensed Preferred willing to train

License Education Paid

Casual office atmosphere

Career Growth Opportunities

Responsibilities

Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately.

Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have.

Process policy changes and endorsements with attention to detail and accuracy.

Collaborate with other team members to resolve customer issues and ensure a seamless customer experience.

Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times.

Assist in customer claims processing and resolution.

Licensed Agent: Must have a valid insurance license in Michigan.

Customer Service Skills: Excellent communication and customer service skills to effectively assist and support customers.

Attention to Detail: Strong attention to detail to ensure accuracy in policy management and customer assistance.

Problem-Solving: Ability to effectively identify and resolve customer issues and concerns.

Team Player: Ability to collaborate with other team members and work together to achieve common goals.

Professionalism: Maintain a professional and positive demeanor at all times, representing Montgomery Agency in a positive light.

Closing Statement

Everything we do at our agency is driven by a shared purpose to protect our customers from life's uncertainties so they can live happier lives knowing they are financially protected. Our daily goal is to provide excellent service and the right coverage. We perform our duties in a professional casual office atmosphere with an understanding that we need to enjoy life and do our best to responsibly guide or customers by combining knowledge and compassion with insurance products for their protection.