INSURANCE FOLLOW UP REP - Baptist Health Care

The salary range for this position is from $10.98-13.72/hr dependent on experience.

Under the direction of the Hospital Insurance Collections Supervisor, the Insurance Follow Up Rep is responsible for various tasks in the accounts receivables reconciliation process including but not limited to:  examining, correcting and consistently updating  patient health information to ensure accurate insurance payment/follow-up; applying appropriate contractual allowances; resolving patient and insurance carrier inquiries; using on-line systems provided by multiple payers to verify eligibility and benefits as well as checking claim status;  making telephone calls to the payer to ensure payment on submitted claims, maintain appropriate/ consistent documentation on accounts worked; apply proper account management principles to accounts to ensure accurate and timely follow up; identify non-payment trends by payer and notify management; uses worklist software to record activity on accounts worked and reviews worklist productivity reports. 

The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.

• High School Diploma or General Education Degree is required.
• Six (6) months of relevant healthcare revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, or coding) is required.   Experience with health care insurance collections preferred.
• Must be able to demonstrate the ability of the following:  Medical Terminology, Written communication skills, Verbal communication skills, Medicare regulations, Coding, Excel, WORD, Specific applications to use PC applications to achieve  work goal, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Phone customer service, Billing process, Manage large data volume, Audit Techniques , Healthcare financial regulations, Insurance collections process, Patient privacy, Data entry,10 key calculator, and Works well within a team structure.