Insurance Sales & Customer Service Representative | Marco Alvarez' Agency Chula Vista - Phil Levi-District Office

Join the Marco Alvarez Farmers Agency in Chula Vista, CA. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but preferred.

Apply and call our office today to meet our team!

Marco Alvarez

(619) 770-1903

Address: 3450 Bonita Rd Ste 210, Chula Vista, CA 91910

https://agents.farmers.com/ca/chula-vista/marco-alvarez/

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Maintain knowledge of new products.
• Prospecting and generating new business through leads & referral sources.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Contact businesses and private individuals by telephone to promote products, services and/or referral programs.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Grow sales revenue by utilizing phone, email and potential client lists.
• Provides on-going support to insurance clients as needed.
• Provide customers with additional information about new products and services.
• Stay up-to-date on industry market trends and best practices

• Bilingual preferred but not required.
• CA Licensed or Commit to getting licensed in the first 60 days. (We provide materials and pay for the licensing)
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.