Role and Responsibilities

The Insurance Verification Coordinator is responsible for verifying insurance and investigating any missing information that prohibits verification. This individual also maintains the relationship with the third-party insurance verification vendor.

• Work with third party insurance verification company to ensure patient insurance is verified in a timely manner.
• Serve as liaison between insurance providers, staff, and patients regarding eligibility, payments, approvals, etc.
• Work with various insurance companies to navigate their processes in an effort to achieve consistent outcomes.
• Provide exceptional customer service while interacting with staff, insurance providers, and patients over the phone, in person and electronic communication.
• Communicate with patients, over the phone or in person, to help them understand the cost associated with treatment.
• Updating and maintaining patient insurance information within OMSVision.
• Adhere to deadlines ad prioritize work against the patient schedule.
• Other related duties as assigned.

Education and Experience

• High School Diploma or equivalent required.
• Associates degree or vocational school training preferred.
• At least one year of relevant experience required.

Skills and Abilities

• Knowledge of medical and dental terminology.
• Knowledge of medical and dental insurance benefits.
• Knowledge of medical and dental coding.
• Experience with Dental Practice Management Software.
• Experience with Microsoft Excel.

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

FINANCIAL WELL-BEING

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Employer Sponsored Short Term Disability

Long Term Disability Plan