Insurance Verification Specialist - MainStreet Family Urgent Care
Birmingham, AL
About the Job
Patient Access Representative (Full-Time) – Birmingham, AL
MainStreet Family Care operates a rapidly growing population of urgent care/primary care clinics throughout Alabama, Florida, Georgia and most recently, we expanded into our fourth state - North Carolina!
We aren't slowing down anytime soon and will double in size in 2023!
Due to our rapid growth, we are looking for a Patient Benefits Coordinator/Patient Access Representative to join our Revenue Cycle Management team! This position will be located at our corporate headquarters in downtown Birmingham, AL.
Our ideal candidate must have excellent customer service skills, be able to handle inbound calls quickly and efficiently, and work exceptionally well in a team environment.
Responsibilities:
- Answer the telephone and create the first impression of the company to the caller
- Provide solutions/answers in a prompt and courteous manner, following established policies and procedures
- Properly triage telephone calls in accordance with policy
- Assist patients and responsible parties regarding account inquiries
- Process patient payments and set up payment plans per billing policy
- Verify patient insurance coverage and benefits
- Answer email and faxes in Outlook group email
- Provide full administrative support including scanning, copying, and data entry
- Prepare and submit medical records to insurers and other requesters
- Provide support to the Revenue Cycle Management department and other duties as assigned
Schedule:
This position involves a rotating schedule working a 5/2 shift schedule:
- Week 1: Monday, Tuesday, Wednesday, Saturday, Sunday
- Week 2: Thursday, Friday
Weekday Shift Options:
- Weekday Shift 1: 6:30AM-6:30PM
- Weekday Shift 2: 8:30AM-8:30PM
Weekend Shift Options:
- Weekend Shift 1: 7:30AM - 3:30PM
- Weekend Shift 2: 1:30PM-9:30PM
Qualifications:
- High School Diploma or GED required
- Experience with Microsoft Office Suite required
- One (1) year of professional office experience preferred
- Proficiency in verbal communication via telephone.
- Knowledge of insurance verification processes preferred
- Strong attention to detail and accuracy in data entry
- Ability to work independently and as part of a team
Compensation and Benefits:
- Position begins at $18 / hr.
- Health, dental, and vision benefits
- Supplemental insurance
- 401K
- Paid time off
Job Type: Full-time
Salary: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Birmingham, AL 35203: Reliably commute or planning to relocate before starting work (Required)