Intake Administrator - BlueSprig

Position Summary:   

As an intake Administrator, you will play a crucial role in transforming the lives of children with autism. To excel in this position, we are looking for someone who embodies exceptional customer service. Your ability to cultivate strong relationships and deliver outstanding support will contribute to the overall success of our organization.  

Your goal will be to greet potential families with a warm supportive welcome and guide them through the initial steps of starting services with BlueSprig.  You will utilize various client information systems to collaborate with caregivers and our Care Coordination team, gathering initial information from families, guiding them through the next steps and answering questions.  

Job Duties and Responsibilities include the following. Other duties may be assigned. 

• Answer incoming calls from prospective clients 

• Provide outstanding customer service  

• Effectively communicating with client families through phone, mail, or electronic channels. 

• Utilize in-depth knowledge of Blue Sprig programs and services to accurately address client families' inquiries and concerns.  

• Display proficiency in computer skills to ensure precise processing of information.  

• Conduct interviews with client families, guiding them through the enrollment process and identifying their specific requirements.  

• Maintain meticulous logs and reports in accordance with professional, state, and federal guidelines.  

• Obtain, review, and input onboarding information and referrals before the commencement of patient services.  

• Approaches conflict management and resolution with resilience and tact.  

• Able to communicate collaboratively and constructively with client families, co-workers, administration, other team members, providers, community agencies, and referral sources.  

• Maintain strict adherence to HIPAA requirements.  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Skills: To perform the job successfully, an individual should demonstrate the following: 

Adaptability - Accepts and applies feedback. Adapts to changes in the work environment. (Different clinical settings, client changes, supervisor changes, etc.). Changes approach or method to best fit the situation within guidelines and direction from supervisor . Manages competing demands. (Prioritizing responsibilities) 

Professionalism - Arrives and begins work prepared and on time.  Keeps absences within guidelines. Schedules time off in advance. Keeps commitments.  Completes tasks within required guidelines. Displays positive outlook, pleasant manner, and professional appearance. Establishes and maintains effective relations.  Works actively to resolve conflicts. 

Commitment to Quality– Competent in required job skills and knowledge. Displays understanding of how their actions and job affects others. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Uses resources effectively. Looks for and takes advantage of opportunities. Pursues training and development opportunities. Seeks feedback to improve performance, asks for help when needed. Strives to continuously build knowledge and skills. Seeks increased responsibilities.  

Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit.   Puts success of team above own interests. Works cooperatively in group situations in commitment to changing the world for children with autism.  

Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts respectfully in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. Edits work for spelling and grammar. Presents numerical data effectively. Varies writing style to meet needs. Writes clearly and informatively. 

Problem Solving - Develops alternative solutions. Identifies and resolves problems in the early stages and solves themin a timely manner. Displays willingness to make decisions. Exhibits sound and accurate judgment. Includes appropriate people in the decision-making process. Supports and explains reasoning for decisions. Uses authority appropriately to accomplish goals. 

Core Company Values: Our values are more than just words we put on the wall. They shape our conversations, our decisions, our priorities, and our behavior. Though employees in different roles may express these ideals differently, we do expect all BlueSprig employees to truly reflect these values in their words and actions. We will recruit, hire, onboard, train, support, and promote based on these values. BlueSprig employees live these values at work, and they help their peers do the same. 

• Our Playing Field Is Level for All   

• We Welcome Why, and Why Not   

• We Are Judicious, Not Judgmental 

• We Embrace the Rules, Not the Status Quo 

• We Are Passionate and Compassionate 

• We Are Puzzle Solvers on a Mission 

Education/Experience:Possess a bachelor's degree or equivalent combination of experience and training.Have 1-2 years of relevant experience in the healthcare field or a related area.Possess a working knowledge of commonly used healthcare concepts, practices, and procedures, with specific experience in Applied Behavior Analysis (ABA) being preferred. 

Language Ability: ​Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of clients or employees.​ 

Mathematical Ability: ​Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.​ 

Reasoning Ability:​Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. ​ 

Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, Internet Explorer).  

Certificates and Licenses:Possess a valid driver’s license and meet the requirements of our Motor Vehicle Policy. 

Travel Requirements: ​Meet requirements of our Motor Vehicle policy.​ 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually unpredictable. 

Physical Demands: 

While performing the duties of this Job, the employee is regularly required to sit; use hands to type finger, handle, or feel.  The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position and can be modified as needed.Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

BlueSprig is an Equal Opportunity Employer. BlueSprig aims to be an inclusive and equitable employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. At BlueSprig, we level the playing field for all.