Intake Coordinator - BK Healthcare Management

The Intake Coordinator is the warm, welcoming heart that beats at the center of our organization,
ensuring that every family’s journey begins with comfort and a comprehensive understanding of our services

Our mission? To make sure that every family seeking services feels welcomed and fully supported from
inquiring to enrollment completion. Collaborating closely with the marketing team, the Intake Coordinator
develops relationships with external stakeholders and referral sources, expanding access to BK’s life changing ABA services for children with autism.

WHY JOIN US?

• Holiday Pay
• Full Benefits package
• Health insurance paid 95% by the company
• Dental, Vision, and Life Insurance
• 401K with a company match
• PTO days
• Incredible Team!
• Make a difference in the lives of children

RESPONSIBILITIES: (Include, but are not limited to):

• Provide information to families inquiring about our services in a clear, and warm manner, while maintaining professionalism.
• Obtain benefits information for each client and provide the detailed information to the guardian.
• Gather and file necessary documentation for each client. Review documentation presented to ensure insurance standards and requirements are met prior to submission.
• Follow up closely with each parent to ensure all documentation is received.
• Coordinate between various departments and provide periodic updates pertaining to the status of the clients’ enrollment.
• Maintain organized client files and records.
• Address insurance-related concerns that arise during the initial stages.
• Expand access to BK’s life-changing ABA services for children with autism by cultivating and
• strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care.
• Adhere to all company policies and procedures, uphold ethical and professional standards, client and employee confidentiality, HIPAA compliance, and comply with all relevant local, state, and federal laws regarding ABA therapy provision.

REQUIREMENTS:

• Qualifications: Spanish Speaking, Bachelor or Master’s degree in Social Sciences or related field preferred not required; ABA conversancy preferred, previous intake experience, and insurance model familiarity preferred; Exceptional attention to detail; Decision making; Ability to multitask; Time management; Positive attitude and concern for others; Computer proficiency; Strong written, oral, interpersonal skills, and an aptitude for following directives; Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.
• Skills: Operational abilities: Attention to details; Ability to stay well-documented to convey the specifications required for each case, for smooth handoff to the Case Management team; Ability to work independently and with a team; Empathic abilities: Ability to create and maintain new relationships with clients’ parents and relevant professionals; Demonstrate optimism throughout the work environment; Self-awareness: Interest in self-refinement, and willingness to accept and apply feedback appropriately.