Intake Coordinator (NE) - Pennant Services
Milpitas, CA
About the Job
The Intake Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes.
II. DUTIES & RESPONSIBILITIES
1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
2. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
3. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
4. Establishes and maintains positive working relationships with current and potential referral sources.
5. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
6. Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
7. Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.
8. Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
9. Builds and monitors community and customer perceptions of Emblem Home Health and Hospice as a high-quality provider of services.
10. Gathers, collates, and reports referral statistics including key customer referral trends.
11. Maintains comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions.
12. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Seaport Scripps Home Health
13. Tuesday and Thursday:
Pending Report
o Run pending report, sort by Admission Coordinator and pending reason
ROC Status Location Report
o Run report and identify new SOC patients
o Follow up with referral source via Ensocare and Carelink, patient/family
o SNF log/LTAC location
o EOE patients - tracking and bringing back on to service
o Keep track of lost opportunities, patients we are able to secure and sort by payor Admissions Report
o Sort by coordinator and send out every Tuesday and Thursday a.m.
ALF Project in HCHB
The above statements are only meant to be a representative summary of the major duties and
responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
III. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
1. The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.
2. A nursing background is preferred but not required.
3. Demonstrates good communication, negotiation, and public relations skills.
4. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.
IV. ACKNOWLEDGEMENT
I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company's established policies and procedures. I agree to request guidance
from my Supervisor in the event that I am unsure of how to interpret any policy.
I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.
This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and
regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.
Pay Range : $24 per hour to $28 per hour
The emplo
II. DUTIES & RESPONSIBILITIES
1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
2. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
3. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
4. Establishes and maintains positive working relationships with current and potential referral sources.
5. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
6. Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
7. Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.
8. Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
9. Builds and monitors community and customer perceptions of Emblem Home Health and Hospice as a high-quality provider of services.
10. Gathers, collates, and reports referral statistics including key customer referral trends.
11. Maintains comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions.
12. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Seaport Scripps Home Health
13. Tuesday and Thursday:
Pending Report
o Run pending report, sort by Admission Coordinator and pending reason
ROC Status Location Report
o Run report and identify new SOC patients
o Follow up with referral source via Ensocare and Carelink, patient/family
o SNF log/LTAC location
o EOE patients - tracking and bringing back on to service
o Keep track of lost opportunities, patients we are able to secure and sort by payor Admissions Report
o Sort by coordinator and send out every Tuesday and Thursday a.m.
ALF Project in HCHB
The above statements are only meant to be a representative summary of the major duties and
responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
III. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
1. The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.
2. A nursing background is preferred but not required.
3. Demonstrates good communication, negotiation, and public relations skills.
4. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.
IV. ACKNOWLEDGEMENT
I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company's established policies and procedures. I agree to request guidance
from my Supervisor in the event that I am unsure of how to interpret any policy.
I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.
This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and
regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.
Pay Range : $24 per hour to $28 per hour
The emplo
Source : Pennant Services
