Intake Coordinator - Kids On The Move

Clinical Services Intake Coordinator Location: Orem, UT Organization: Kids on the Move Position Type: Full-Time, Remote Reports to: Clinical Accounts and Billing Manager

About Us: Kids on the Move (KOTM) is a well-established non-profit organization in Utah, providing vital services to support the growth and development of children and families. Our Autism Center offers Applied Behavior Analysis (ABA) therapy to children with autism, and our Family Support Services program is expanding to offer psychological evaluations, speech therapy, and occupational therapy. The Clinical Services Intake Coordinator will manage the onboarding process for new and prospective clients. This role is integral to ensuring that families can smoothly access our services.

Compensation and Benefits:

• Salary: $38,000-$42,000 annual salary
• Work remotely with occasional commuting to the Orem office
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid sick leave, vacation, and holidays
• Employer-paid short- and long-term disability insurance

Position Overview: The Clinical Services Intake Coordinator at Kids on the Move will facilitate the intake and onboarding of new clients seeking ABA therapy or other clinical services. This role involves gathering and processing client intake information, managing files, and liaising with the billing department and program leadership to ensure clients are ready to start services. The ideal candidate is highly organized, detail-oriented, and comfortable navigating changing workloads and working independently in a remote setting.

Qualifications:

• At least one year of experience in an office setting, with a strong customer service background
• Proficient in using office equipment such as computers, telephones, and copiers
• Experience with software such as DocuSign, Microsoft Word, Excel, PowerPoint, and Outlook
• Strong communication skills, both verbal and written
• Ability to manage multiple tasks under pressure and meet deadlines
• Some experience working with insurance companies for prior authorizations is preferred
• High school diploma or equivalent

Key Responsibilities:

• Manage the intake process for new clients, from inquiry to the start of services
• Process and organize client paperwork, ensuring compliance with all forms and regulations
• Conduct insurance benefit checks and communicate financial expectations to families
• Assist with submitting and troubleshooting insurance authorizations
• Maintain ongoing communication with families on the waiting list, ensuring updated interest and availability
• Schedule client orientation meetings and track client files for compliance
• Assist with cross-training and provide support during team absences

NOTES:

• KOTM complies with all provisions of the EEO and ADA laws. KOTM is an equal opportunity employer and does not discriminate in its employment practices on the basis of race, color, religion, national origin, sex, sexual orientation, sexual identity, age, family status, military status, disabling condition, or other protected class.
• KOTM is an at-will agency. This job description is not to be construed as a guarantee of employment.
• KOTM will provide reasonable accommodation to applicants and employees with disabilities when it is necessary for the performance of the essential functions of a job. Should you need assistance in completing the application or at any other stage of the hiring process, or during employment, please notify us immediately. Your request and/or need for an accommodation will be kept confidential and only shared with individuals with a business need to know of the request.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• All job descriptions are subject to change at the discretion of the Program Director in collaboration with the Human Resource Director.