Intake Coordinator- Pace - MorseLife Health Systems

Job description

PRIMARY FUNCTIONS

• Receives and generates referrals from agency staff and community sources.
• Follows up with all potential participants and referrals regarding program enrollment.
• Responsible for explaining the PACE program, either by telephone, electronically, or in-person to interested persons including candidates for enrollment, caregivers, or others in the community interested in the PACE program.
• Explains all provisions of the PACE program to potential participants and their family/caregiver prior to the signing of any authorization forms and/or assessments.
• Ensures that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
• Verify current program eligibility as stated in state and federal regulations.
• Responsible for completing only the enrollment sections of documentation that is not completed by either clinical or other interdisciplinary group members or operations.
• Participates in the participant/family enrollment meeting and is responsible for answering non-clinical questions regarding patient rights and other program regulations.
• Responsible for maintaining accurate documentation for all intake/enrollment of participants.
• Provides any additional (relevant) information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment in order to provide a more comprehensive initial evaluation.
• Responsible for filing documentation to coordinate initial assessment of potential participants
• Participates in the participant/family enrollment meeting and is responsible for answering non-clinical questions regarding patient rights and other program regulations.
• Responsible for maintaining accurate documentation for all intake/enrollment of participants.
• Provides any additional (relevant) information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment in order to provide a more comprehensive initial evaluation.
• Responsible for filing documentation to coordinate initial assessment of potential participant.
• Maintain open line of communication with Program Management and updates relevant information as it occurs
• Adheres to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
• Provides excellent customer service at all times to internal and external customers.
• Recommends and upon approval, implements new/revised policies, procedures, and systems for the program that improve efficiency, effectiveness, and minimizes loss ratio.
• Performs a;; other duties as assigned by manager

QUALIFICATIONS

Bachelor’s degree or above, preferably in Social Work. Master’s degree preferred.

3-5 years of experience in Social Worker with at least one year of experience working with frail elderly and their families is required. Preferably in a healthcare or community agency setting.

Strong communication skills, including face-to-face, telephone, and computer skills

Strength in attention to detail and organization.

Must be able to interact successfully with patients, families and other agencies to present a positive and professional image.

Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload.

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