Intake Coordinator- Psychiatry - Boston Children's Hospital

Schedule: 1 day remote. First 90 days are 100% in person: M-F 8-5


Within the Outpatient Psychiatry Department, the Intake Coordinator is responsible for orchestrating appointments and procedures across various sectors of the enterprise. This role entails seamless coordination with providers, facilities, and families while adhering to scheduling protocols established by respective departments. Additionally, the Intake Coordinator aids in the organization and recruitment of group therapy sessions and promptly addresses patient inquiries and requirements. Possessing comprehensive expertise in at least one specialty, they serve as a valuable reference point for that particular domain.

The Intake Coordinator will be responsible for: 

• Data verification: Collects, verifies, records, and processes patient demographics, insurance/payment, and referral information required for patient appointments in accordance with HIPAA-approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process. Runs reports as needed.
• Screening: Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms when needed. Updates screening/scheduling information when necessary.
• Communication: Answers, screens, and routes telephone calls in a courteous and respectful manner, following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.
• Registration: Creates registration and performs check-in for patients in EPIC. Performs responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.
• Collaboration/Core Values: Works with others to promote and encourage each person's contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care and exceptional service.
• Other: Performs other duties as needed.

To qualify, you must have:

• High School Diploma/GED required; Associate’s/Bachelor’s preferred
• One year of previous experience
• Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributing to a supportive team environment within and between other departments and organizations
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately

Schedule: Mon-Fri 8:00-4:30, Hybrid

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.