Intake Coordinator - Serenity at Summit New Jersey

Job Summar: The intake Coordinator is an extension of the case management department. The purpose of this position is to create a welcoming experience to treatment for new clients. The intake coordinator is responsible for completion of all intake documentation, gathering basic demographic information, reviewing financial, legal, and vocational needs, and providing the client with an orientation to the facility. The intake coordinator is also responsible for providing clients with additional support throughout the clinical day.

Duties/Responsibilities:

Completing all intake documents

Gather and confirm basic information such as marital status, date of birth, social security number, emergency contact information, and insurance information

Conduct the case management admission assessment

Review and explain important admission forms, standard releases of information, financial form, and AOR forms

Complete daily progress notes

Attending interdepartmental morning meetings

Conduct client orientation group sessions and documentation associated with it

Complete all documentation within the assigned timeframes

Assists and completes phone calls with patients to their families upon arrival

Assistance in completing Coordination of Benefits documents

Ensure the patient understands the level of care and treatment expectations

Facilitating patient tours of the treatment facilities

Redirecting and reporting patients if rules are broken

Communicate effectively both orally and in writing

Independently solve problems and follow

Organize and function independently in an office environment

Perform other tasks and duties as assigned

Completes all competency assessments as required by the facility

Education and Experience:

2 years experience working with people with behavioral health needs (trauma, mental illness and/or substance abuse)

Experience in providing services in the mental health or substance abuse community

Experience working on a multidisciplinary team

Tenacity and ability to think outside the box and work creatively to engage participants

Knowledge of the criminal justice system and community resources

Computer literate. Proficient in Microsoft Office applications

Excellent verbal and written communication skills