Intake Coordinator - Northeast Family Services

Northeast Family Services of Illinois is hiring!

We are an established and growing organization with locations in eight states, specializing in providing therapy services to individuals and families via Telehealth, in-person, or in-home.

The Intake Coordinator works in our Wheaton Office and manages all aspects of the registration and admissions process for Northeast Family Services. They are responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments. 

To be successful in the Intake Coordinator position, you need to be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes therapists, clinicians, nurse practitioners and peers.  If you’re looking for rewarding work, have experience working in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!

Bilingual in English / Spanish is a huge plus! 

Qualifications:

• HS Diploma or equivalent required
• Minimum of 2 years' experience in patient intake and scheduling
• Bilingual English / Spanish preferred 
• Working knowledge of insurance benefits and authorizations
• Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR)
• Experience working with and helping clients with co-occurring disorders
• Ability to keep client and company confidences
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong time management and organizational skills

Benefits:

• Health, dental & vision
• 3 weeks paid vacation
• 11 paid holidays   (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Dependent care savings account
• Mileage reimbursement
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Opportunity for professional growth
• Supervision for licensure provided
• Tuition Reimbursement 
• Personal cell phone discount 
  
  

Hours / Compensation:

• Full Time Salary