Intake Customer Service Rep at TEKsystems

Description:

-Handles inbound calls (roughly 60-70 daily) -Take calls from customers who are looking to request service to their alarm systems -Handle calls from field dispatch team who are going onsite for client requests -Enter in alarm tickets in an prompt and efficient manner -Timely update service tickets throughout the day from start to completion -Research and report back on a customer's alarm history

Skills:

Customer service, Call center, Technical support, Customer service call center

Top Skills Details:

Customer service,Call center

Additional Skills & Qualifications:

-1 year of call center/customer service experience

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.