Intake and Operations Specialist (Bi-lingual) - THE STORE

Job Responsibilities:

• Process new intake applications and referrals for The Store.
• Answer and respond to phone calls, including general inquiries and intake requests.
• Welcome and check-in customers during shopping hours.
• Maintain strict confidentiality of customer, family, and staff information at all times.
• Perform general office duties such as data entry, report generation, and mail merges.
• Manage and retrieve data to ensure accurate reporting.
• Support program staff by coordinating with clinics, providers, and community resources as needed.
• Assist with translation for Spanish-speaking customers.
• Perform other duties as assigned.

Qualifications:

• Bilingual (English/Spanish) strongly preferred.
• Excellent computer skills, including proficiency in data management.
• Strong customer service skills.
• Previous professional or volunteer experience in a nonprofit organization or an administrative role.

Schedule:  Tuesday-Saturday; onsite.

Physical Requirements:• Ability to stand, sit, type, and view a computer screen for long periods.• Ability to lift a maximum of 30 lbs

Physical Requirements:

• Ability to stand, sit, type, and view a computer screen for extended periods.
• Ability to lift up to 30 lbs.

Benefits:

• Individual health, dental, and vision are covered by the employer (discount for additional family members)
• 401k match (up to 5%)
• Short-term disability
• Life Insurance
• Sick and Vacation time is available immediately upon starting