Intake Paralegal - Talis Group
Louisville, KY 40222
About the Job
Talis Group’s client is an established and reputable, large law firm located in the East End of Louisville with a primary practice around litigation. They are hiring an Intake/Client Care Coordinator to set up and manage the processes of onboarding new and prospective clients and evaluating incoming streams of claims and potential clients either on the phone, in person or by email. This role comes with an annual salary range of $50,000-$55,000 and includes a generous benefit package such as Health, Life and disability insurance, along with vision, dental, 401k with company match.
Highlighted Duties:
Answer, screen, and field phone calls from potential and current clients
Interview prospective clients by phone, email, or in-person to become familiar with their cases
Conducting basic research to investigate whether prospective clients’ claims have merit
Evaluating prospective clients’ claims to determine whether they are in line with the areas of practice and experience of the firm
Organize and file documents and coordinate document production
Manage analyzing data from marketing sources & provide intel on where the leads originated from
Follow up on reviews from social media applications such as Google, Facebook, etc.
Quarterly communication to clients -reaching out as the ‘Face of the Firm’
The knowledge, ability, and due diligence to refer cases out when the firm is unable to take a specific case
Highlighted Requirements:
1-2 years of progressive Customer Service experience
Possess knowledge of motions, discovery, evidence, litigation documentation, court rules, and procedures and practices
Knowledge of medical terminology and health insurance preferred
Experience with medical records preferred
Ability to type 50 wpm
Strong customer service skills
Strong interpersonal skills with highly effective oral and written communication skills
Exceptional accuracy and attention to detail
Ability to prioritize and manage time effectively
Proficiency in Microsoft Office Suite (Word and Outlook)
Bilingual (Spanish) preferred but not required
This information is a brief job summary for recruiting purposes only and does not constitute the entire job description, duties, or requirements.
Talis Group is an equal opportunity employer. All registrants are considered based upon their skills, performance, potential, and other qualifications, without regard to race, color, religion, sex, national origin, age, disability, pregnancy, genetic information, or any other characteristic protected by applicable law.