Intake Receptionist - Bridgeway Recovery (Bridgeway Community Health)

BRIDGEWAY RECOVERY SERVICES

is currently seeking TWO

Intake Receptionists

to join our Medically Managed Withdrawal Clinic!

We are an elite team of professionals who all have a passion to see lives changed and relationships restored.

Bridgeway is a new kind of healthcare organization providing holistic treatment through addiction recovery, problem gambling treatment, mental health therapy, and primary medical care.

PRIMARY PURPOSE

The Intake Receptionist will play a crucial role in connecting patients and families with the care they need. This position primarily involves handling phone calls and conducting initial screenings and may include some in-person client contact. You will be responsible for answering incoming calls, providing information about our services, and directing the caller to the appropriate staff for further assistance. This position may also conduct a brief intake screening designed to gather information used to determine eligibility for services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and transfers business calls on a multi-line phone system, provides information and answers general inquiries about BCH services and programs, and transfers calls to the proper source.
• Conducts initial screening to determine the individual needs of the caller.
• Provides support, information, and guidance to callers in an empathetic and non-judgmental manner.
• Follows-up with potential patients to confirm appointments and provides additional resources as needed.
• Prepares written correspondence in accordance with confidentiality requirements for purposes of communicating with referral sources, court representatives, clients and other community contacts.
• Documents call details accurately in the electronic health record (EHR) system.
• Handles high-stress situations calmly and professionally including crisis intervention and de-escalation when necessary.
• Maintains a thorough understanding of programs, insurance process, and patient admissions criteria.
• Greets the public and/or clients in person or by phone. Assists the public and/or clients with filling out paperwork and forms; directs clients to appropriate staff.
• Works collaboratively with all program staff to ensure a seamless patient intake process.
• Operates standard office equipment (copier, fax, word processor) with minimal instruction.
• Files to existing filing systems, distributes and processes mail, urinalysis results, correspondence and materials.

OTHER DUTIES AND RESPONSIBILITIES

• Attends staff meetings and works as a team member to identify and implement quality of services.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS AND EXPERIENCE

Experience, Education, and Credentials

• Typically requires a High School Diploma or General Education Certificate (GED).
• In addition to education, the qualified candidate will generally have at least two years of experience performing administrative or clerical work.

Knowledge, Skills, and Abilities:

• Excellent communication skills and a compassionate, non-judgmental demeanor.
• Ability to handle high-stress situations calmly and professionally.
• Proficiency in using office equipment and electronic health record systems.
• Intermediate understanding of federal and state confidentiality, record retention and HIPAA requirements.
• Qualified candidate must be able to pass a criminal background check.

BENEFITS

• Paid Holidays
• Medical and Dental Coverage
• 5% employer match 401K Retirement Savings Plan
• Corporate Fitness Membership subsidy
• Employer-Sponsored: Life, Accidental Death, Short-Term and Long-Term Disability Coverage
• Opportunities for Training
• Generous Paid Time Off (PTO) Plan
• Flexible Spending Accounts
• Internal Growth Opportunities

ABOUT BRIDGEWAY RECOVERY SERVICES

Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and/or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.

BEST Non-Profit Award

For the 8th year, Bridgeway Recovery Services has been honored to be designated by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!

Council on Accreditation

Bridgeway Recovery Services has achieved national accreditation, meeting the highest national standards in professional performance.

If this sounds like an environment for you, come join our team!

EOE AA M/F/Vet/Disability