Intake Specialist - Work Injury Network LLC

WIN Injury Network of Chicago, IL is seeking to hire a full-time Intake Specialist, bilingual in Spanish preferred, to help ensure that our new leads are accurately qualified for further services within our network of doctors and attorneys to facilitate the care and treatments needed to heal and return to normal life. If you are a caring individual looking for a place where your expertise will be valued, your knowledge expanded, this may be the position for you!

This Intake Specialist position comes with a competitive starting wage based on education and years of experience. We also have great benefits; Health, Vision, Dental Insurance, retirement plan, 6 official paid holidays, 2 unofficial paid holidays, as well as 15 days of paid time off annually, One Birthday paid day off during the month of your birthday.

 Key Responsibilities

• Serve as the primary contact for potential clients, answering phone calls and responding to inquiries promptly and professionally.
• Conduct initial screenings and gather detailed information regarding potential clients' personal injury and workers' compensation cases to
• Accurately enter and maintain client’s information in our system.
• Work closely with attorneys and paralegals to ensure smooth transitions from intake to case management.
• Provide compassionate and empathetic support to clients, addressing their concerns and guiding them through the intake process.
• Create and keep up with data accuracy and red flags for the team on leads and marketing efforts

 Qualifications

• High school diploma or GED
• Past experience in intake services (Medical or legal)
• Fluent in Spanish is a must, both verbal and written communication
• Strong affinity for customer service
• Excellent organizational and time-management skills
• Great communication and phone etiquette skills
• Proficient computer literacy

A DAY IN THE LIFE OF AN INTAKE SPECIALIST

As an Intake Specialist, you are directly involved in ensuring that we deliver winning results through teamwork. You ensure that our clients feel welcomed and attended to and that their physician or attorney visit goes smoothly and efficiently. You are highly organized and detail-oriented with excellent interpersonal skills and a strong aptitude for great customer service.

Additionally, you get to assist with a variety of administrative duties to track new leads and ensure clients data is accurately entered into our systems. Your attention to detail and efficiency keeps things running smoothly.

ABOUT WIN INJURY NETWORK

WIN is the work injury network that advocates for those injured in personal and work-related accidents. The company was founded with the purpose to inform and protect worker rights. Since 2014, our network is comprised of experienced professionals with proven results. We carefully screen all our participant doctors, lawyers, and financial services companies in our network to ensure that they will consistently provide our clients with the best care and service. To provide this high level of service, we need a hardworking and dedicated team of professionals. Here at WIN, we know that we would not be able to achieve our mission without our team. That is why we offer competitive compensation, generous benefits, and a supportive work environment.

WORK SCHEDULE

 The typical schedule is an 8.5-hour day Monday-Friday