Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

Benefits/Perks:

• Tuition Assistance Program
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 
• Candidates hired in this role have the opportunity to work remotely based on program needs

Title: INTAKE SPECIALIST, Community Benefits Assistance Program- CBAP (Bilingual (English/Spanish) required)

Reports To: SENIOR PROGRAM DIRECTOR, Community Benefits Assistant Program 

Location: 876 Schenck Avenue, Brooklyn, New York 11207

Hours: 35 Hours/Week; Non-Exempt

Salary: $48,000-$53,000/year

Job Summary: The Intake Specialist performs a combination of reception, clerical, and intake duties for the Community Benefits Assistant Program (CBAP). The Intake Specialist is required to always act appropriately and with a professional demeanor in representing the agency and adhere to confidentiality policies regarding participant information.

Major Duties:

Direct tasks with participants:

• Greet and announce participants and guests upon arrival and ensure that their concerns are addressed by an on-site staff member whenever possible.
• Answer and direct all incoming phone calls to the appropriate person.
• Schedule participants for appointments depending upon service needs and staff availability.
• Respond to all internal and external referrals and maintain open communications with all referring agencies.
• Manage the referrals and excel logs for the legal, financial, and health providers.
• Pre-screen participants and schedule them with the corresponding staff and/or providers (e.g., legal, financial, health, taxes, etc.)
• Maintain ongoing communication with internal and external organizations that refer participants to the Community Based Assistant Program.
• Support participants with contacting government agencies (e.g., HRA, Social Security, Department of Labor, NYCHA/Section 8, and among others) to help with translations and advocacy.
• Conduct brief intake screening interviews with participants, translate and complete basic applications and forms for participants, and obtain case update information as needed.

Administrative- Clerical tasks:

• Provide clerical support to Community Based Assistant Program team (staff and on-site providers) as needed.
• Sort all incoming and outgoing correspondence, distribute appropriately, and perform mail runs as needed to other agency sites.
• Maintain inventory of all office and cleaning supplies and order these as needed.
• Operate various office machines (fax, copier, scanner, etc.) and monitor maintenance of equipment as needed.
• Schedule appointments with all the providers (e.g., legal, financial, health, immigration, taxes, and among others).

Databases:

• Maintain computerized and hard copy files and record keeping for the Community Based Assistance Program participants as specified.
• Enter participant information data into Single Stop’s New Tech (SST) and DYCD Connect databases on a weekly basis.
• Compile statistical data for monthly reports to funders.
• Ability to manage different excel documents (e.g., schedules, calendars, etc.)
• Assist as needed during special program and agency events including outreach, mailings, coordinating meetings, event set-up, etc.
• Perform other duties as assigned.

Qualifications: 

• Bilingual (English/Spanish) required.
• Associate Degree or bachelor’s degree preferred, but anyone with relevant experience is encouraged to apply.
• High School diploma and minimum 1-year office experience encouraged to apply.
• Must be personable and friendly, with good verbal and written communications skills.
• Knowledge of MS Office (Outlook, Word, Excel) required.
• Must be able to work Monday-Friday from 10AM-6PM (schedule is subject to change as required by the program)
• Must have a commitment to work from a strength-based and youth and family development perspective.

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.