Intake Specialist - Eminence Home Care

Eminence Home Care is seeking a talented Intake Specialist to join our team!

As an Intake Specialist, your key role will be to help us educate our consumers on available services and assist them in the process to get approved. This is an exciting role that works with an Ultimate team! Join us and help us maintain our commitment to the excellence of home care services!

This is a hybrid role, supporting our intake needs for our Maryland and Connecticut branches.

You will:

• Collaborate with various teams internally to ensure a smooth intake process for clients seeking home care services.
• Conduct intake assessments to determine client needs and eligibility for services.
• Educate and inform consumers about the range of care services available.
• Guide clients through the enrollment process, ensuring all necessary paperwork and requirements are met.
• Maintain accurate and up-to-date records of client information and interactions.
• Provide outstanding customer service by addressing inquiries and concerns promptly and professionally, while advocating for our patients and caregivers through the process to start home care services.
• Exhibit a positive attitude and strong teamwork skills, fostering a supportive and collaborative work environment.

You will have:

• Previous experience in home care intake coordination is preferred.

• Customer service experience in a home care environment is a plus, showcasing your ability to empathize and communicate effectively with clients and their families.
• Excellent organizational skills, attention to detail, and the ability to prioritize tasks to ensure efficient workflow.
• A proactive go-getter attitude that enables you to find creative solutions and make the most of available resources.
• A positive attitude: you are a team player, and you work effectively with different teams.
• Proficiency in Microsoft Office Suite.

Compensation: $50,000-$55,000 a year + incentive plan

Work Schedule: Mon - Fri, 8:30 AM - 5:00 PM. Remote days - Tues & Fri.

Benefits

• Health, Vision, Dental Benefits
• CVS Virtual Care: Accessible Care, when and where people need it , includes Mental Health Counseling
• Teladoc- 24/7 Doctor Support (phone or video)
• Voluntary Life Inurance
• Critical Illness, Group Hospital Indemnity, Accident Insurance
• LegalShield
• IDShield
• Pet Insurance
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Employee Assistance Program/Health Concierge Services

About Us:

Our mission is to provide and restore client dignity and independence in their homes through individualized care plans in an effort to reduce caregiver role and stress on family members while avoiding nursing homes and assisted living facilities.

Eminence Home Care, an affiliate of  Ultimate Care, is a licensed home care provider located in Connecticut, Maryland, New Hampshire, New Jersey & Pennsylvania. We offer comprehensive home care services where we lead with our hearts to offer top quality and empathetic home care services.

Why Work for Us?

At Eminence Home Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Eminence Home Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Eminence Home Care is an equal opportunity employer committed to non-discrimination in hiring, valuing qualifications over factors such as race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, and sexual orientation. Eminence Home Care is dedicated to providing reasonable accommodations for individuals with disabilities and disabled veterans to foster an inclusive and accessible work environment. If you require accommodation, please inform us Eminence Home Care does not accept resumes from unsolicited search firms nor recruiters.